Account Manager

About Mongoose

Mongoose is on a mission to change lives by making conversation intelligence accessible to all in higher education. Our AI‑enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus‑wide.

As an Account Manager you’ll own the renewal process and lead all expansion efforts—upsells, cross‑sells, and client growth—to keep clients renewing, expanding, and advocating for Mongoose.

• Drive Renewals & Expansion: Consistently meet or exceed renewal and expansion quotas, build strategic retention plans, and proactively address risks before they impact renewal time.
• Build Pipeline & Grow Accounts: Own upsell and cross‑sell opportunities, introduce Mongoose to new departments and teams, and expand our footprint within schools.
• Strategic Partnership: Build rock‑solid relationships through quarterly reviews, deep client goal understanding, and partnership with Client Success Manager to deliver value and adoption.
• Collaborate & Innovate: Partner with Marketing and Leadership to share new offerings, drive adoption, and bring the voice of the customer to Product.
• Represent Mongoose: Attend industry events and trade shows, travel as needed, and be the face of Mongoose for your accounts.

• Renewal & Expansion Success: Proven track record of exceeding renewal and expansion quotas in a B2B SaaS environment.
• Relationship Builder: Natural at connecting with people, building trust, and communicating complex ideas simply.
• Proactive Problem Solver: Anticipate challenges and provide solutions before issues arise.
• Data‑Driven Decision Maker: Use data to uncover opportunities, address challenges, and shape client strategy.
• Collaborative Partner: Work hand‑in‑hand with Marketing, Product, and Client Success to deliver exceptional results.
• Higher Ed Experience (Plus):
  ** Experience working with higher education institutions is a big plus, but not required.

Join a team passionate about making meaningful connections in higher education, driving engagement, and delivering measurable outcomes. Over 4,000 teams across 950+ institutions partner with Mongoose to Make Every Message Count™.

Base salary: $70,000
Variable: $75,000 (OTEn $145,000)
Fully remote. Working hours in West or Central Time zone (PST or CST).

• Quarterly Employee Bonus Program
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match: 100% of first 3% and 50% of next 2%
• Flexible PTO, 13 paid holidays, and additional time off between Christmas and New Year’s
• $600 home office stipend

Mongoose is an equal opportunity employer committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds and do not discriminate on the basis of protected characteristics. If you need accommodations during the application process, please let us know—we’re here to help.