Associate Account Manager, Legal & Compliance

About The Role
1. Sales Strategy & Execution

• Develop and execute strategic account plans to achieve sales targets and expand the enterprise customer base
• Collaborate with account specialists, solution consultants, product specialists, and marketing teams to deliver effective sales and renewal strategies
• Act as a customer advocate, representing enterprise customer needs internally
• Consistently meet or exceed sales goals, KPIs, and performance metrics

• Drive new customer acquisition through targeted and strategic sales initiatives
• Identify, pursue, and close new business opportunities within assigned territories or market segments
• Expand existing accounts through upsell and cross‑sell opportunities
• Build and maintain a robust and accurate sales pipeline

• Serve as the primary point of contact for customer inquiries, escalations, and ongoing engagement
• Establish and maintain strong, long‑term relationships with enterprise stakeholders
• Ensure high levels of customer satisfaction, retention, and loyalty
• Partner with Customer Success teams to ensure smooth onboarding and ongoing value realization

• Lead customer meetings, presentations, and commercial discussions for complex enterprise opportunities
• Build a deep understanding of each customer’s business objectives, challenges, and success criteria
• Present tailored solutions that clearly demonstrate business value and ROI
• Conduct regular business reviews to ensure alignment with customer goals and expansion opportunities

• Work closely with solution consultants to design and position customized enterprise solutions
• Coordinate with professional services teams to support successful implementation
• Partner with Alliances & Partnerships teams for strategic account growth
• Provide customer feedback to help influence product development and marketing strategy

• Bachelor’s degree in Business, Marketing, or a related field
• 3–5 years’ experience in account management or sales within the software or technology sector
• Proven track record of meeting or exceeding sales targets
• Strong understanding of AI, SaaS, or software technology solutions
• Excellent communication, negotiation, and skills
• Experience with solution selling, strategic account planning, and value‑based conversations
• Proficiency using CRM systems and sales analytics tools

• MBA or other advanced business degree
• Experience working in the AI or machine learning industry
• Demonstrated success managing enterprise‑level customers
• Experience developing and nurturing partner and alliance relationships

• Sales Performance
  • Quota attainment
  • Revenue growth
  • Win rates and deal velocity
• Customer Outcomes
  • Customer satisfaction scores
  • Retention and renewal rates
  • Net Promoter Score (NPS)
• Operational Excellence
  • Forecast accuracy
  • Pipeline health and coverage
  • Sales productivity and efficiency

#LI-KL1

• Hybrid Work Model:
  We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance:
  Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
• Career Development and Growth:
  By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits:
  We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app,…