Director, Specialty Sales, CX Tech & CCaaS Partner

Director, Specialty Sales, CX Tech & CCaaS Partner page is loaded## Director, Specialty Sales, CX Tech & CCaaS Partner locations:
USA, OH, Work-at-Hometime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
February 20, 2026 (30+ days left to apply) job requisition :
R1675930

Job Title:

Director, Specialty Sales, CX Tech & CCaaS Partner

Job Description At Concentrix we partner with the world’s most customer-obsessed companies to conceive, engineer, and deliver pioneering digital transformation solutions that power our clients’ success. Our teams are experienced, dynamic, and collaborative with a passion for how technology is transforming the world.
Director, Sales – CX Tech & CCaaS Partner - NiCE

PLEASE NOTE:

This is a high-level individual contributor role with opportunity for growth. This position has no: direct reports. This is a Work-at-Home USA role.
Your Impact:  At Concentrix, your success will be the driving force behind our organization's growth. We are seeking individuals who excel in client engagement and can transform how businesses operate in today's dynamic environment. By collaborating with our dedicated sales team and partners, you will play a pivotal role in expanding our pipeline and securing new business. You will partner with NiCE representatives on co-selling and generating new deals.

This is not a wait for partner leads role. This is a "build a net-new pipeline and co-sell role". You will represent Concentrix CX Tech and CCaaS (with NiCE) in market – opening doors, creating value and closing transformational technology deals.
Responsibilities:  In this crucial role, you will build, expand and close a net-new enterprise pipeline through your relationships and proactive outreach. Your efforts will include targeting our CCaaS partnerships. The ideal candidate will boast a proven track record in leading sales initiatives, working hand-in-hand with other Sales Representatives, Solutions Architects, Sales Engineers, and Partners. You'll also engage with high-level executives in large enterprises, facilitating interactions that drive success.
Your business acumen will enable you to effectively engage with new sales opportunities and manage relationships with clients at the CXO/VP level, particularly in partnership with NiCE. We seek a professional who can think strategically and analytically about business, product, and technology challenges, and who can craft compelling value propositions that resonate with both customers and partners. Your ability to work cross-functionally to build consensus will be key to your success.

• Originate, build, expand and close a net-new enterprise pipeline.  
• Partner field execution - proactively work collaboratively with NiCE sellers to co-plan and co-sell, not waiting for inbound business.  
• Enterprise engagement – access VP and CXO decision makers and buying committees inside F500 and strategic enterprise accounts.  
• Expand market presence – drive Concentrix CX Tech adoption, CCaaS upgrades and large revenue-impacting transformation opportunities.  
• Message business outcomes – craft compelling commercial value propositions that drive ROI, revenue lift and measurable business impact.  
• Industry presence – attend key partner and CCaaS events to network, prospect and accelerate pipeline.  
• Deal leadership – navigate complex enterprise sales cycles, lead negotiations and align internal Concentrix stakeholders.  
• Forecast discipline – maintain accurate forecasts, pipeline hygiene and weekly rhythm with Sales Leadership.  
• Client success mindset – ensure post-sale success and account expansion opportunities unlock future growth.

• Achieve Sales Excellence:
Consistently meet or surpass both quarterly and annual revenue/pipeline targets, demonstrating outstanding sales performance.  
• Lead contract negotiations:
Oversee and manage contract negotiations in conjunction with internal stakeholders, ensuring favorable outcomes for all parties.  
• Build enduring client relationships:
Foster and maintain long-term strategic relationships with key accounts, prioritizing mutual success and growth.  
• Internal and external sales enablement.  
•…