Account Manager - SMB Sales

At Work Wave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.

Our vision is simple but powerful:empower the world’s mobile service workers to build a brighter future.

And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.

We're looking for an Account Manager to drive customer expansion and deliver ongoing value to our clients.

We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, and continued momentum in integrated payments, we’re unlocking new ways to deliver value to our customers, and new opportunities for our team. Work Wave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation.

Joining now means getting in early as we scale to meet massive demand and lead the future of service software.

• Proactively engage with assigned SMB Real Green customer accounts to understand business needs and communicate product value
• Build and maintain relationships with key client stakeholders to ensure long‑term partnerships and account health
• Upsell and cross‑sell additional products and services to drive ARR
• Operate with a unique blend of efficiency, speed, and persuasive communication to drive results in the SMB sales segment
• Manage the expansion sales cycle: from discovery, negotiation, and closing (including preparation of sales agreements)
• Maintain a healthy pipeline of whitespace opportunities; achieve monthly, quarterly, and yearly ARR quotas
• Conduct QBRs (Quarterly Business Reviews) and account planning sessions to align on goals and identify growth opportunities
• Deliver product demos aligned to customer priorities and demo certification standards
• Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce

• 2+ years of demonstrated success in SMB sales, with a proven ability to meet or exceed targets
• Strong communication, negotiation, and interpersonal skills – able to build credibility and rapport quickly with client stakeholders
• A consultative approach to selling, with the ability to understand client needs and align them to the right solutions
• Proven experience managing a sales pipeline and advancing opportunities through the full sales cycle
• Bring a disciplined, self‑motivated working style to manage multiple deals at once
• A drive to deliver value to every customer interaction
• Familiarity with Salesforce and Salesloft

  $65,000 - $105,000 a year

  The expected salary range for the role is $65,000 + commission. The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.

  Work Wave supports salary transparency, however please note that salary estimates provided by websites (Linked In, Glassdoor, etc.) and not by Work Wave may not accurately reflect the actual salary range for the position.

  What You Should Know
  
  About Us:
  • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
  • We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
  • We openly accept others as they are and build strong partnerships based on trust
  • Teamwork and collaboration is key to help our colleagues and customers solve their challenges
  • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
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