VP Business Development

General Information

Location

Work at Home

Job

Job Category Business Development

Language Requirement English

Do you have a passion for business development?

Do you have a strong background in the BPO or outsourcing industry?

• Health benefits for you and your family, including medical, dental, vision
• 401(k) investment options with employer match opportunities
• Paid Vacation Time
• Remote, work-from-home
• Great work / life balance

Join our Transcom family as a Vice President of Business Development!

The VP of Business Development (BD) is responsible for identifying, developing, and closing new BPO business opportunities. The ideal candidate will have a strong understanding of BPO services, AI & Digital solutions, command of complex sales pursuits, excellent communication skills, and a proven track record of meeting or exceeding sales targets. This role involves both direct sales efforts and collaboration with the marketing and operations teams to deliver tailored solutions to clients.

We've got an exciting career opportunity for you, if you can :

• Prospect and Generate Leads :
  Identify and target potential clients through market research, networking, cold calling, conference attendance, and other lead generation activities.
• Client Engagement :
  Establish and maintain relationships with buying centers, key decision-makers, and buying influencers in potential client organizations. Understand their business needs and pain points to offer tailored BPO solutions.
• Proposal Development & Sales Presentations :
  Prepare and deliver compelling proposals (RFx) and sales presentations to prospective clients. Highlight the value proposition of the company's BPO services including CX transformation, AI, Digital, CX Advisory, Service Excellence, etc.
• Negotiate and Close Deals :
  Lead negotiations to secure contracts, ensuring that terms align with both client expectations and company profitability goals. Closely follow deal governance process for necessary approvals.
• Sales Strategy :
  Develop and execute sales strategies to meet or exceed in-year revenue sales targets. Regularly review and adjust strategies based on market trends and client feedback.
• Market Analysis :
  Keep abreast of industry trends, competitor offerings, and customer needs. Use this information to position the company's services effectively.
• Collaboration :
  Work closely and collaboratively with leadership, marketing, operations, solutions, finance and other stakeholders to advance business development efforts.
• Reporting :
  Maintain accurate records of sales activities, pipeline status, and client interactions in the CRM system (). Provide regular updates to sales leadership.
• Client Onboarding :
  Assist in the onboarding process of new clients, ensuring a smooth transition and setting the stage for long-term partnerships.

The following items are mandatory pre-employment requirements and / or skills / experience that are required to be successful in this role.

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• 10+ years of sales experience, preferably in the BPO or outsourcing industry.
• Demonstrated success in closing complex, multi-year, BPO clients in mid‑market and enterprise space.
• Track record of quota achievement in the $5M to $10M range.
• Strong understanding of solution and relationship selling.
• Strong experience in Customer Service, BPO & Technical Support Services including end‑to‑end CX transformation initiatives.
• Established network and relationships with potential customers in key markets.
• Excellent communication (verbal and written) and negotiation skills.
• Ability to work well with a team.
• Collaborative, optimistic, and transparent with a high degree of urgency.

Must live and work in the United States.

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers…