Customer Sales Advisor - Outbound

Domestic & General

Domestic & General (D&G) is the largest insurance company in the UK, servicing over 9 million customers annually and partnering with leading manufacturers and retail brands worldwide. Recognised as a “Great place to Work” for consecutive years, D&G offers a supportive, high‑energy environment focused on growth and customer success.

As a Customer Sales Advisor – Outbound (Glasgow), you will work remotely from home, engaging customers in our virtual contact centre to provide protection plans for household electrical items. You will explain product features, address questions, and ensure the best outcomes for customers while meeting regulatory and performance standards.

• Deliver a fast‑paced outbound sales experience, meeting FCA regulations.
• Explain product features and benefits clearly, avoiding jargon or misleading language.
• Listen actively to understand customer needs and recommend suitable protection plans.
• Handle objections, manage rejection, and adapt to regulatory changes in a calm, positive manner.
• Maintain accurate records and achieve sales performance targets, earning a competitive salary and OTE bonus.

• Self‑Driven:
  Motivated by sales outcomes and results.
• Empathetic and an active listener:
  Build trust through understanding customer needs.
• Resilient and adaptable:
  Thrive under high pressure and regulatory change.
• Curious with a growth mindset:
  Eager to learn about new products and compliance updates.
• Clear communicator:
  Explain products transparently and avoid misleading language.
• Independent:
  Work autonomously in a remote position while contributing to a supportive team.

• Starting salary of £24,500 per annum.
• Average bonus earnings of £8,000 per annum based on sales performance and customer service quality.
• Remote working, health cash plan, instant discounts.
• Credit‑building tool, salary finance loans, electric vehicle leasing, long‑service awards.
• Opportunities for personal and professional growth through internal mobility and leadership development programmes.

• 15‑minute telephone conversation with Talent Acquisition.
• Completion of an online virtual assessment.
• Microsoft Teams interview and call‑listening exercise.
• Job offer and employment screening checks.
• IT equipment delivery and set‑up call for day‑one readiness.

D&G is an equal‑opportunity employer and treats all applicants fairly regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment, or marital/family status. We also conduct thorough referencing, including credit and criminal record checks.