Client & Relationship Manager

Client Performance & Relationship Manager

Company Description

e-worx is Scotland's fastest growing Digital Sales Agency, we put an emphasis on the word sales because ultimately we appreciate that conversations and focus with client partners will always, eventually, filter to sales and bottom line margin. We are super passionate and borderline obsessed with e-commerce, it's why we do what we do. The digital world is not built upon a single channel, it's a whole ecosystem of interconnected touchpoints.

That's why we have built a team that can fit seamlessly into our clients' business. We become part of, if not the entire, e-commerce function. We operate across Amazon, Shopify, Meta, Tik Tok Shop and more....additionally we also provide Research & Insights, Strategy and Graphic Design.

Role Description

This is a full-time role for a Client Performance & Relationship Manager based in Glasgow with flexibility to work from home and abroad. The role involves nurturing client relationships, driving their e-commerce performance, analysing data to identify growth opportunities, and strategising for business improvement. Responsibilities include regular communication with clients, providing performance insights, coordinating with internal teams, developing junior team members and ensuring high-quality service delivery.

You will be at the heart beat of everything that we do. No two days are the same, every day presents a new opportunity and/or challenge so having a real tenacious mindset, being a self starter and keeping yourself and others round about you motivated will be important attributes for the role.

We have a "promote from within mindset" at e-worx so the opportunity to grow your career as the business continues to grow is there for the right person.

Qualifications

• Strong skills in Client Relationship Management and communication
• Data Analysis, Insights Generation, and Reporting skills
• Experience in E-commerce Operations and Marketplace Management is highly desirable
• Proficiency with project coordination and cross-functional team collaboration
• Knowledge of digital tools and platforms such as web analytics and e-commerce software
• Proven ability to work both independently and as part of a hybrid work environment
• Bachelor’s degree or equivalent experience in business, marketing, e-commerce, or a related field
• Problem-solving mindset and ability to thrive in a fast-paced, dynamic environment

• Entry level

• Full-time

• Sales and Business Development

• Marketing Services