Strategic Account Manager

About Big Hand

Big Hand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision‑making and harness their competitive edge.

We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.

We are a business driven by our values and have these at the centre of everything we do. Our Big Handers are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun. The Strategic Account Manager plays a critical role in the continued growth of Big Hand.

You will build C‑Level Relationships with Large Law Firms. You will successfully build an account strategy resulting in year‑over‑year sales growth, driving forward Big Hand's product portfolio within your territory.

• Build collaborative relationships across the legal industry with senior stakeholders, including executives.

• Use your client relationships to expand existing clients’ Big Hand technology portfolios through up‑selling and cross‑selling.

• Learn and understand the value of Big Hand software solutions and communicate this effectively to existing and prospective customers.

• Maintain accurate client and prospect information in our CRM system (Salesforce).

• Research and build profiles of prospective clients using publicly available information.

• Track, qualify, and route leads from various sources, including direct mail campaigns, inbound and outbound calls, marketing, new sales group, special events, trade shows, and company websites.

• Be curious and use investigative skills to uncover new sales opportunities.

• Travel for business (approximately 25%) for meetings, conferences, and events, with flexibility and accommodations available.

• Experience selling into the legal industry within large law environments.

• Strong relationship builder who enjoys creating meaningful connections to support sales success, including in‑person client meetings and attending industry events.

• Experience using tools to build sales pipelines, such as Linked In Sales Navigator and other social channels to engage and build relationships.

• Knowledge of Salesforce CRM.

• Excellent communication skills with experience selling to senior decision‑makers, including CFOs, CEOs, and other key stakeholders.

• Ability to work independently and collaboratively in a team environment, coordinating deals effectively.

• Curiosity and strong investigative skills to identify new opportunities.

• 15 days vacation per year + 2 personal days to take for anything you like!

• 10 paid holidays, including 4 floating holidays

• 3 additional Big Hand days off between Christmas & New Year

• Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)

• Company‑wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health

• Opportunities to give back with company volunteer events and individual volunteer days

• Career growth opportunities and study leave options

• Family benefits including enhanced parental leave and fertility support

• Financial benefits including 401K with employer match, short‑term disability, life insurance, and flexible spending accounts

• Fully remote working

• Growing business with a global presence and a true focus on work‑life balance

We welcome the unique value and individuality that you can bring to Big Hand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our Big Handers are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.