Sales Development Representative

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

As a Sales Development Representative, your role is to lay the foundation for Intercom Sales by engaging with prospects and customers to help them understand the value of Intercom, and moving them forward in the sales process. As Intercom’s first point of contact you’ll play a monumental role in showcasing the Intercom brand! This is done by creating an impactful first impression and building momentum for not only the sales team, but the company as a whole.

We’re creating a world‑class sales organization, and are so excited you are interested in being an integral part of that!

We strongly believe in the overall growth and continued development of each new hire. When joining the Sales Development team at Intercom, you join a community that believes in your future as a power‑house closer! We’re looking for folks dedicated to their development, excited to work in a fast‑moving environment, and who strive to be better than they were yesterday.

• Engaging with potential and current customers to assess mutual fit
• Multi‑tasking fast‑paced conversations while maintaining an engaging and positive experience for Intercom’s potential customers
• Working closely with Account Executives to build pipeline and drive deals
• Maintaining an up‑to‑date knowledge of our product and the value we can provide our customers
• Working with cross‑functional partners to continuously better our workflows
• Engaging in team development and mentoring

• Exceptional listening skills & the ability to take quick action on what you’ve learned
• Strong organization and time management
• Intellectual curiosity and problem solving
• Collaborative and coachable
• Highly motivated and self‑driven
• Bachelor’s Degree preferred
• 0-3 years of work experience (Sales and/or SaaS experience is a +)
• Familiarity with these systems and tools – SFDC, Outreach, Chilipiper, Linked In Sales Navigator, Gong, Vidu, Google Suite

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews – great work is rewarded!
• Flexible paid time off policy
• Paid parental leave program
• In‑office bicycle storage
• Fun events for Intercom‑adepts, friends, and family!

The hourly range for candidates within the Greater Chicago Area is $33.51 – $41.86. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSU’s).

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.