Customer Service Representative

This well-known brand is looking for another excellent customer service professional to join the team / work from home, connecting customers with Consultants in branch.

Package on offer

* Annual salary £24,000 for 35hrs pw

* 22 days holiday, increasing to 27 days through service (plus bank holidays)

* Laptop, mobile phone etc supplied

* Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen

* Income protection guaranteeing an income for up to 5 years in the event of an illness or injury

* Contributory pension scheme – 5% employer contribution and 5% employee contribution

* Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits

* Access to a host of lifestyle and financial benefits that you can choose from;
Discounts on gym membership across the UK;
Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase;
Access to hundreds of high-street retailer discounts

The Role

There is a culture of professionalism at this company and of going the extra mile and this is the attitude they are looking for in everyone that joins the business - they always strive to do their best for their customers and, as a company, always want to develop their staff so they can achieve their full potential.

This Work From Home role (you do need to live locally to Shrewsbury) involves following up hot leads from customers that have already requested contact. You will speak to these customers shortly after they have submitted an enquiry and will offer them the opportunity to speak directly with a Consultant in branch. There is no cold calling! On-site training, workshops and coaching available to all employees.

About you

This role could suit you if you’re from a telemarketing, lead generation, sales or customer service profession - anyone that enjoys dealing with people and ensuring they experience exceptional customer service and care.

* You should live within commutable distance of Shrewsbury

* You will be tenacious and enjoy working towards targets as you will be speaking with clients to develop new business and generate opportunities for the Advisors

* You will be resilient and have an entrepreneurial mindset, as you will be working closely with management to plan campaigns that maximise new business opportunities and drive lead generation activity.

* You will be ambitious. this business promotes within, everyone in a leadership position started out as an Advisor – they will give you all the tools, all they ask from you is the desire to succeed