Global Account Manager

Global Account Manager, US (Remote)

Global Account Manager, US (Remote)

Linnworks is seeking an exceptional Global Account Manager to join its NORAM Sales Team. In this role you will own relationships with Linnworks’ most strategic clients, drive revenue growth, retention, and satisfaction across your assigned portfolio, and collaborate cross‑functionally to deliver exceptional client outcomes.

• Own and manage relationships with key accounts, serving as the primary client contact.
• Achieve or exceed monthly, quarterly, and annual sales quotas.
• Develop a deep understanding of client objectives, business challenges, and success metrics.
• Drive retention, upsell, and expansion opportunities across your portfolio.
• Lead complex negotiations and manage renewals and contract discussions.
• Develop strategic account plans and growth roadmaps for each key client.
• Ensure a consistent, high‑quality client experience across all touchpoints.
• Partner closely with Product, Marketing, and Customer Success teams to align on delivery and outcomes.
• Accurately forecast renewals and expansion opportunities in partnership with Finance and Sales Operations.
• Maintain CRM hygiene and provide timely updates on account health, risks, and opportunities.
• Monitor industry trends, client feedback, and competitive developments to identify opportunities for innovation.
• Leverage insights to shape account strategies and recommend new solutions.
• Proactively identify and share process improvements and best practices.
• Model Linnworks’ values of accountability, curiosity, and collaboration, and contribute to a positive, high‑performing team culture.

• 3+ years of experience in Account Management or Sales within a SaaS or technology company.
• Proven track record of successful sales and/or account management in a similar role.
• Strong commercial and negotiation skills, with experience handling complex contract renewals.
• Excellent communication and relationship management skills, with ability to influence senior stakeholders.
• Experience working cross‑functionally with Product, Marketing, and Customer Success teams.
• Proficiency in CRM tools (e.g., Salesforce, Hub Spot) and data‑driven account reporting.
• Bachelor’s degree or equivalent experience in Business, Communications, or related field.

• Generous medical, dental, and vision insurance.
• 20 days of annual PTO, 14 sick days, and 10 holidays, with additional days for tenure.
• Short‑term and long‑term disability benefits.
• Traditional and Roth 401(k) options with company contribution.
• Home office stipend.
• Learning & development platform.
• Referral bonus.
• Paid volunteer days.

Linnworks is an Equal Opportunity Employer. We embrace diversity and inclusion and encourage our team members to bring their authentic, fun selves to work every day.