Sales Account Manager

Location: Via Milano

Join our Movement and Champion Restaurant Culture!
At The Fork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

📱The Fork App: our free restaurant discovery & booking app that helps you find your next table with ease.
💻The Fork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
💳The Fork PAY and The Fork Gift Card: quick and easy ways to pay directly from The Fork app

At The Fork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”. The Fork leads the restaurant booking market in Europe and operates in 11 countries.

Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.
What you will do

Ensure your Restaurant portfolio will generate significant more revenue with The Fork month over month, by selling The Fork solutions to the Restaurants
Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
Be the primary point of contact and build long-term relationships with customers
Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
Ensure the support and training to use our tools
Express user requirements and work with other departments to constantly improve product relevance of The Fork websites and applications leveraging your knowledge of restaurants
Your KPIs will include (but will not be limited to) and are subject to change based on business needs:

Monthly revenues generated by the restaurants in your portfolio
Promotions available across your portfolio
Level of B2C irritating factors
Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
Number and quality of restaurants participating in The Fork Festivals

You Must Meet These Critical Qualifications

Years of experience in account management or relevant role: +2y
Language:
Native level of Italian and fluent English
A fully computer literate - GSuite and Salesforce
Self-starter, results-oriented person who loves to reach and exceed targets
Knowledge of the revenue management related issue
Very comfortable having conversations and negotiations over the phone
Analytical and creative mind, able to offer the customers the best solutions
Able to quickly establish a climate of trust which conduces to the development of the business relationship
Autonomous and familiar to work with KPIs and targets
Proven ability to manage multiple projects at a time

You Can Impress With These Additions

Experience in the field of the Internet/Tech
Experience in pitching and selling promotions/deals/flash sales
Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 1000)

What we offer you

A permanent contract
Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
Fixed salary…