Inside Sales Consultant

Title: Inside Sales Consultant (Client Experience Advisor)

Company: Great Day Improvements

Patio Enclosures, a division of Great Day Improvements, specializes in custom sunrooms, screen rooms, and enclosed patios. As a Client Experience Advisor, you will drive sales and ensure customer satisfaction throughout the project lifecycle.

• Re-engage with sales leads that did not convert the first time (“rehash” leads)
• Save and retain cancelled sales orders
• Provide an exceptional client experience from initial contact through project completion
• Proactively follow up with past sales leads to reintroduce solutions and generate new opportunities
• Engage with clients who have cancelled orders to understand concerns, resolve issues, and retain business
• Serve as a dedicated point of contact for clients to ensure a seamless, positive experience throughout their project
• Collaborate with sales, operations, and installation teams to support client needs and project timelines
• Maintain accurate records of client interactions and sales activities in the CRM system
• Meet and exceed sales conversion and retention goals while delivering exceptional customer service

• 2+ years of experience in sales, customer success, or account management (home improvement or construction industry experience is a plus)
• Strong communication, negotiation, and problem‑solving skills
• Ability to manage multiple client interactions in a fast‑paced environment
• Tech‑savvy with experience using CRM tools and Microsoft Office Suite
• Self‑motivated and results‑driven, with a passion for creating excellent customer experiences
• Ability to work in a hybrid schedule (mix of in‑office and remote work)

$25.00 per hour plus commission.

Hybrid – Richmond, VA.

• Competitive base salary plus commission
• Hybrid work flexibility
• Comprehensive benefits package including health, dental, and vision coverage
• Paid time off and holidays
• Opportunities for growth within a trusted and well‑established brand

GDI is an Equal Employment Opportunity Employer.