Account Manager, Pharma; Remote, North America

Smart Skin Technologies provides manufacturing optimization solutions globally to the food, beverage, & pharmaceutical sectors. Smart Skin serves the world’s largest pharmaceutical companies and all major beverage brands with its patented and award-winning Quantifeel™ sensor and software solutions. While most of our engineering and production activities are undertaken in New Brunswick, Canada, our global presence is increasing with team members located in major centers in North America and Europe.

As an Account Manager, Pharma, you will be a leader in advancing Smart Skin’s presence within the global pharmaceutical industry. You will combine technical strength, application-focused selling, and strategic account leadership to identify opportunities, win new business, and support multi-site and corporate‑level expansion. This role requires someone who can navigate complex environments, collaborate across internal functions, and champion solutions that deliver measurable value and long‑term customer impact.

• Develop and execute strategic, account‑based growth plans to capture new business (NBS) and expand Smart Skin’s footprint across assigned pharma customers, including multi‑site and corporate account structures.
• Serve as a credible, technically competent advisor, building strong relationships with engineers, quality leaders, OEM partners, influencers, executives, and decision‑makers.
• Apply application‑based selling techniques to demonstrate how Smart Skin’s technology addresses challenges in sterile manufacturing, especially within filling and finishing operations and other relevant OEM equipment/processes.
• Identify and pursue new opportunities within existing accounts, generating a sustainable and predictable pipeline that supports year‑over‑year growth targets.
• Lead the full sales cycle, from qualification and needs analysis through solution design, presentations, demonstrations, and contract negotiation, ensuring alignment with each customer’s operational and regulatory context.
• Maintain accurate CRM documentation, tracking all account developments, forecasts, and pipeline metrics within Salesforce.
• Work cross‑functionally to influence internal alignment, partnering closely with Customer Success, Product, Engineering, and Marketing to support adoption, retention, expansion, and customer advocacy.
• Act as a primary liaison for customers, removing internal obstacles, coordinating support resources, and ensuring a smooth, value‑driven customer experience.
• Share insights and market intelligence with leadership to inform strategy, product enhancements, and segment priorities.
• Collaborate with demand generation/marketing to shape targeted campaigns, using customer and segment knowledge to guide messaging and outreach.
• Deliver regular training, educational sessions, and best‑practice sharing to strengthen customer understanding, utilization, and long‑term engagement.

• A proven, sales‑driven professional with a strong grasp of strategic account development and consultative selling.
• Technically strong, with the ability to understand and discuss operational workflows in pharma manufacturing — especially parenteral processes, filling lines, finishing equipment, and OEM machinery.
• Experience in application‑based selling, with comfort connecting product capabilities to real‑world manufacturing challenges.
• 5+ years’ experience in B2B business development or account management, including leading complex sales cycles;
  SaaS experience is required.
• Experience selling to regulated, high‑stakes manufacturing environments; direct pharma experience is strongly preferred, and exposure to multiple facility sites or corporate account structures is an advantage.
• Demonstrated success driving new business growth while sustaining and expanding existing customer relationships.
• Strong financial acumen, capable of positioning ROI and value‑based arguments to senior stakeholders.
• High customer empathy, with an understanding of how decisions and processes impact operators, quality leaders, and corporate teams.
• Excellent communication, collaboration, and influencing skills, with the…