Senior Account Manager

Senior Account Manager (Hospitality Solutions)

Hospitality Solutions, powered by Syn Xis®, empowers hoteliers worldwide with distribution, retailing, payments, operations and more. We pioneer AI to unlock new opportunities, enhance efficiency and personalize guest experiences.

Position Summary
As an Account Manager, you will manage the commercial and operational relationship with a portfolio of strategic hotel customers, drive business development and revenue generation within the assigned region, and ensure success of existing customers.

Pay
Base pay range: $100,000 – $115,000 per year. Additional compensation:
Annual bonus.

• Align sales strategy for growth and revenue generation for existing business, including renewals, new sales efforts, and share shifting opportunities across the territory.
• Manage all aspects of the commercial relationship with clients.
• Identify mutually beneficial opportunities to expand Hospitality Solutions’ share of wallet with clients.
• Solidify renewal opportunities and protect recurring revenue streams.
• Plan and lead effective customer meetings and sales presentations.
• Negotiate contracts, ensuring margins and pricing align with corporate strategy.
• Coordinate within Hospitality Solutions and customers to meet obligations.
• Develop and deliver a strategic account plan for current clients and a sales plan for new pursuits; track progress in Salesforce.
• Positively affect and grow strategic relationships between Hospitality Solutions and clients from both a financial and product/service standpoint.
• Implement and maintain effective sales management to provide accurate revenue projections and pipeline forecasts.
• Sell new solutions to existing customers to reach annual sales targets.
• Establish and maintain high customer engagement at various levels, positioning Hospitality Solutions as an innovative industry player.
• Provide regular detailed status and activity reporting to leadership.
• Foster strong relationships with internal leaders and stakeholders across Hospitality Solutions.

• Minimum 5 years of industry‑related strategic account management experience.
• Knowledgeable of hospitality technology and systems with strong technical aptitude.
• Proven track record of meeting sales quotas and revenue goals.
• Ability to interpret analytics and present actionable data.
• Ability to create convincing proposals, documentation, and presentations.
• Excellent presentation, oral and written communication skills, delivering complex solutions simply.
• Ability to identify, communicate, and connect with major decision makers both internally and externally.
• Ability to lead and direct multiple projects and initiatives simultaneously.
• Strong interpersonal skills; ability to communicate at all levels within an organization.
• Exceptional time management and organizational skills.
• Fundamental understanding of hospitality technology, revenue management, and distribution.
• Technical/systems knowledge: advanced Excel, Salesforce CRM, hospitality CRS or distribution systems (preferred).
• Virtual office or remote work experience.

This role involves travel to attend team, industry, or client functions, and to lead in‑person meetings with clients; travel will be up to 25% of your time.

• Very competitive compensation.
• Generous Paid Time Off: 25 PTO days.
• 8 hours annually Volunteer Time Off (VTO).
• Comprehensive medical, dental, and wellness program.
• 12 weeks paid parental leave.
• Flexible working arrangements.
• Formal and informal reward, recognition and acknowledgement programs.
• Employee development events.

Hospitality Solutions is committed to providing reasonable accommodation to applicants with disabilities. If you need an accommodation during the application or hiring process, contact recruiting@car Determinations will be made on a case‑by‑case basis.

Hospitality Solutions is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Hotels and Motels, Technology, Information and Media.