Electricity & Utilities Customer Service Representative

Job Description Job Title

Electricity & Utilities Customer Service Representative

Remote

Call Center Haven

Call Center Haven is dedicated to helping businesses and consumers optimize their utility expenses while promoting sustainability and efficiency. We are seeking motivated and results‑driven Remote Sales Utilities Brokers to join our dynamic team. This role is ideal for someone who excels in a remote work environment and has a passion for sales and solutions.

As a Remote Sales Utilities Broker (Residential and Commercial) at Call Center Haven, you will be responsible for generating new business opportunities and managing client relationships in the utilities sector (electricity, internet, tv, phone and security). You will work closely with prospective clients to understand their needs, provide tailored solutions, and negotiate contracts to secure favorable terms. Your goal will be to maximize sales opportunities and contribute to the company's growth and success.

• Lead Generation:
  Identify and prospect potential clients through various channels, including but not limited to cold calls, emails, and networking.
• Client Consultation:
  Conduct thorough needs assessments to understand client requirements and offer customized utility solutions that align with their business objectives.
• Sales Presentations:
  Prepare and deliver compelling sales presentations and proposals to potential clients, highlighting the benefits and value of our utility services.
• Negotiation:
  Negotiate terms and conditions with clients to close deals and achieve sales targets while maintaining profitability for the company.
• Account Management:
  Build and maintain strong relationships with existing clients to ensure satisfaction, address concerns, and identify opportunities for upselling or cross‑selling.
• Market Analysis:
  Stay informed about industry trends, market conditions, and competitor activities to effectively position our services and adapt strategies as needed.
• Reporting:
  Track and report on sales activities, pipeline status, and performance metrics to provide regular updates to management.
• Collaboration:
  
  Work closely with internal teams, including marketing, customer service, and product development, to ensure seamless client experiences and effective solution delivery.

• Experience:
  
  Proven track record in sales or customer service
• Skills:
  
  Excellent communication and negotiation skills, with the ability to build rapport and influence decision‑makers.
• Technical Knowledge:
  Strong understanding of utility services, market dynamics, and energy solutions.
• Self‑Motivation:
  Ability to work independently, manage time effectively, and meet sales targets in a remote work environment.
• Tools:
  Proficiency in CRM software

• Competitive Salary:
  Commissions‑only salary with performance‑based incentives and bonuses.
• Flexibility:
  Remote work arrangement
• Supportive Team:
  Access to a collaborative and supportive team environment with regular virtual meetings and check‑ins.

Lubbock, Texas, United States