Sales Representative - Industrial

We are seeking a results-driven Hybrid Sales Representative specializing in industrial cutting tools and related solutions. This role blends inside sales execution with field-based customer engagement and technical support. The successful candidate will manage and grow an assigned customer portfolio by developing strong relationships, identifying opportunities, and delivering value-added solutions. This role requires both commercial acumen and technical understanding of cutting tools, machining processes, and industrial applications.

• Manage a portfolio of existing accounts while actively prospecting new customers within the assigned territory
• Identify customer needs and recommend appropriate cutting tool solutions to improve productivity, tool life, and cost efficiency
• Drive revenue growth through upselling, cross‑selling, and new business acquisition
• Prepare and deliver quotes, proposals, and pricing in alignment with company guidelines
• Meet or exceed sales targets, margin objectives, and activity KPIs

• Conduct regular customer visits to support relationship‑building, product demonstrations, and technical discussions
• Provide inside sales support via phone, email, and virtual meetings when not in the field
• Act as a trusted advisor to customers, offering insights on tooling optimization and process improvements
• Coordinate with internal teams to ensure seamless order fulfillment and customer satisfaction

• Maintain strong working knowledge of industrial cutting tools (e.g., inserts, end mills, drills, taps, holders, abrasives)
• Support customers with basic application guidance and troubleshooting; elevate complex technical issues as required
• Collaborate with suppliers and technical specialists for advanced applications and demonstrations
• Stay current on product innovations, industry trends, and competitive offerings

• Maintain accurate CRM records, including customer interactions, opportunities, and forecasts
• Provide regular sales reports, pipeline updates, and market feedback to management
• Support pricing, contract renewals, and account reviews

• 3–5+ years of B2B sales experience in industrial distribution, cutting tools, machining, or manufacturing environments
• Solid understanding of machining processes and industrial tooling applications
• Proven ability to manage both inside and outside sales responsibilities effectively
• Strong negotiation, presentation, and relationship‑building skills
• Comfortable working with CRM systems, ERP tools, and Microsoft Oice
• Valid driver’s license and willingness to travel within the assigned territory

• Technical education or hands‑on machining experience
• Experience selling to machine shops, manufacturers, or industrial contractors
• Familiarity with major cutting tool brands and suppliers

• Customer‑focused and solution‑oriented
• Self‑motivated with strong time‑management skills
• Analytical and comfortable discussing ROI and cost savings
• Professional communication style with technical and non‑technical stakeholders

• Hybrid role combining office‑based work, remote work, and customer site visits
• Regular travel within the assigned territory
• Interaction with manufacturing and industrial environments, including machine shops and production facilities

• Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
• Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
• Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

• A Canadian flagship:
  As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great…