Digital Customer Success Manager

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* Location:

**** The Digital Customer Success Manager is a revenue-focused role responsible for driving growth across Hometown’sGrowth Segment segment. Supporting a wide variety of clients in a one-to-many model, the Digital CSM leads proactive outreach, product adoption, and account expansion efforts. This role is quota-carrying, with a focus on retention, upsell, and cross-sell targets through strategic outbound engagement and scaled enablement.
* 2+ years in a customer success, account management, or SMB sales role within SaaS, EdTech, or ticketing
* Proven track record of meeting or exceeding quotas in a revenue-generating role
* Bachelor’s degree or equivalent combination of education and experience
* Strong familiarity with Salesforce, CRM usage, and basic reporting tools
* Outstanding written and verbal communication skills—especially persuasive outreach and follow-up
* Ability to balance customer-centricity with sales urgency and target discipline
* Strong time management, prioritization, and multitasking in high-volume environments
* Time management skills, with the ability to manage and coordinate multiple projects simultaneously.
* Proficient with Microsoft Office, GSuite or related software.
* Flexible PTO with no annual maximum.
* 11 holidays and extended winter break.
* 401(k) - up to 4% match.
* Medical, dental, and vision insurance plans offered.
* Employer HSA contribution.
* Opportunities for virtual and in-person collaboration/social events.
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