Commercial Lines Account Manager; Remote: Arizona, California, Nevada, Oregon, Washington

Commercial Lines Account Manager (Remote: Arizona, California, Nevada, Oregon, Washington)

Join to apply for the Commercial Lines Account Manager (Remote) role at Insurance Office of America
.

Title: Account Manager - Commercial Lines

Hybrid Preferred: 1-2 days in office out of a future office in Tucson, AZ area at a later date.

Open to Fully Remote for Arizona, California, Nevada, Oregon, Washington residents.

Supporting: Tucson, AZ office |
Book Focus: General, Contractors.

Note:

If this position is posted as either fully remote or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity based on business needs. Remote workers must maintain a dedicated, distraction‑free workspace. Remote work does not substitute for childcare, elder care, or other personal responsibilities.

To view branch locations, visit:

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative, customer service, resolving complex issues and ensuring no errors or omissions.

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

• 3+ years of account management experience
  , or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interview(s).

Salary Range: $75,000.00 to $95,000.00 per year, depending on experience, relevant skills, and geographic location.

Seniority level: Mid‑Senior level.

Employment type: Full‑time.

Job function: Finance and Sales.

Industries: Insurance.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.