Customer Business Manager

About Us

Join Hartz, where our love for pets drives everything we do. With over 95 years of commitment to pet care excellence, we are a trusted household name across the United States. Innovation is at the heart of our mission as we continuously strive to provide products that nurture the special bond between pets and their owners, ensuring they experience nothing but Unconditional Love.

As leaders in the pet care industry, we are dedicated to pioneering advancements that enhance the well‑being of pets, leading to happier, healthier, and longer lives. Our success is fueled by the passion and dedication of our diverse team members, who bring their unique perspectives and talents to every aspect of our work.

We are committed to cultivating an inclusive and supportive work environment where individuals from all backgrounds and identities are valued and empowered to thrive. At Hartz, your contributions matter, whether collaborating in the office or embracing the flexibility of a hybrid or remote work arrangement. Together, we empower our employees and furry companions to make a meaningful impact within our company and beyond.

Join us in shaping the future of pet care and experience the joy of making a difference, one pet at a time.

• Remote
  
  Work Schedule:
  
  Work remotely from your home office.
• Competitive Compensation & Benefits: Receive a generous 401(k) match with immediate vesting.
• Generous Paid Time Off: Enjoy up to 34 paid days off annually, plus additional paid leaves.
• Paid Parental Leave & Insurance: Company‑paid parental leave, along with Life & Disability Insurance.
• Comprehensive Health Coverage: Includes Medical, Dental, Vision, Healthcare FSA, and Mental Health Assistance program (EAP).
• Tuition Reimbursement & Career Growth: Access to tuition reimbursement and other learning and development opportunities.

We are excited to offer a fantastic opportunity for a motivated and hands‑on sales professional to serve as the Customer Business Manager for the West Grocery Territory, overseeing the strategic and end‑to‑end operational management of a significant retail portfolio. You will directly manage the Kroger account, including key divisions such as Harris Teeter, while also establishing and expanding our business with the Giant Eagle account.

Additionally, you will manage the distributor relationship with Central Pet & Garden (CP&G).

Candidates must have prior experience working with the Kroger account and demonstrate proficiency in Kroger systems and processes, including navigating Kroger’s digital platforms, understanding their promotional planning tools, and managing Kroger‑specific business requirements. You will be directly accountable for driving sales revenue and maximizing long‑term Hartz category volume by achieving sales targets, category volume, and profit goals for the overall territory.

Success hinges on your ability to cultivate exceptionally strong relationships with key account stakeholders and brokers. You will leverage fact‑based consumer, product, or market insights derived from analyzing POS and syndicated data to build data‑driven annual business plans and flawlessly execute promotional strategies. By identifying and securing new business opportunities and building a compelling selling story for all category and line reviews, you will establish yourself as a trusted industry expert who actively leads the agenda for profitable and incremental sales growth.

In this position, you will work remotely from your home base, located in the Cincinnati, OH/KY metropolitan area.

• Achieve sales targets for overall territory, customer and category within approved trade spend budget through negotiations with the buyer on sales and product placement.
• Develop, monitor, and continually revise assigned accounts’ annual business plans.
• Analyze point of sale and other sales data; communicate trends, insights, and risks via performance reports to Hartz internal teams, and to accounts’ category/replenishment teams. Use data to update and adjust the customer business plan.
• Identify opportunities for all category and line reviews on…