Online Sales Support Consultant

Summary: This role is responsible for managing inbound customer communication primarily through Respond.io
, including Whats App Business, web chat, and social channels. The role involves direct customer service, order quoting, sales follow-ups, and maintaining strong digital communication standards. Occasional support will also be provided to the Takealot and Amazon sales platforms, ensuring flexibility and teamwork across the Online Sales Department
.

Reports to: Sales Supervisor (Online)
Location: Stikland, Cape Town
Schedule: Monday – Friday, 08:00–16:30
Salary: Market related and commensurate with experience

Customer Communication – Respond.io

• Manage all inbound messages via Whats App, website chat, and social platforms using Respond.io.
• Respond to clients professionally, efficiently, and in alignment with the company’s brand voice.
• Issue quotes, images, product links, voice notes, and invoices directly through chat when required.
• Follow up with clients who have not completed their purchases.
• Record and tag all interactions accurately for reporting purposes.
• Escalate complex or unresolved queries to relevant departments.
• Ensure no chat or customer lead is left unattended.

Sales Support – General

• Create and send quotes and invoices based on Respond.io conversations.
• Organize delivery or courier once sales are confirmed.
• Provide tracking details, tax invoices, and post-sale confirmations.
• Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
• Assist the Online Sales Supervisor with sales data, follow-up lists, or sales reports.

Platform Support – Takealot & Amazon (Occasional)

• Assist with basic Takealot and Amazon operations when required.
• Help with stock listings, order processing, and return coordination during peak or leave periods.
• Monitor and assist with support tickets on these platforms when delegated.

Administration & Team Support

• Respond to sales leads via email, phone, Whats App, and Respond.io professionally.
• Log all orders and quotes accurately.
• Assist team members with admin or sales overflow when required.
• Participate in team meetings, updates, and training sessions.
• Maintain clear records and accurate documentation of all customer interactions.

• At least 1–2 years’ experience in customer service or online sales support.

• Experience with Respond.io or similar CRM/chat management platforms.
• Exposure to Takealot, Amazon, or e-commerce backends is advantageous.
• Excellent written and verbal communication skills.
• Strong working knowledge of MS Office/Google Workspace.
• Knowledge of catering/hospitality equipment is a plus but not essential.

• Friendly, engaging, and professional communication style.
• Strong attention to detail and follow-through.
• Highly organised and self‑motivated.
• Comfortable with fast‑paced digital customer interactions.
• Calm under pressure and solution‑focused.
• Tech‑savvy with a willingness to learn new systems.
• Collaborative and team‑oriented mindset.

If you meet the above requirements and are eager to be part of a dynamic online sales team, we invite you to apply.