Account Manager, Individual Plans

3 days ago — Be among the first 25 applicants

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not‑for‑profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans. We are fueled by a commitment to keep health care sustainable for all British Columbians.

Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

• Work‑life balance with flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year, and increases with years of service.
• Hybrid work environment (a combination of work from office and work from home days).
• Generous benefits, including extended health, dental and life insurance; depending on the plan you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take‑home pay.
• Onsite gym, cafeteria and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program.

• We are searching for two permanent Account Manager, Individual Plans to join our Individual Plans team.
• PBC’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognises exceptional individual and team performance. The typical hiring range for this position is $50,000 – $60,000 per year; base pay is market‑based and may vary depending on job‑related knowledge, skills, experience and internal equity. The position includes an On‑Target Earnings structure providing variable income based on meeting and exceeding sales‑specific targets in addition to the base salary.

• Prospect new business through outbound consumer telephone sales inquiries relating to customer acquisitions and renewals.
• Conduct sales and service calls to clients, sponsors and the public.
• Close sales by following‑up via telephone to close sales on new applications, facilitate the full sales process and assist in sales centre scripting and prospecting procedures.
• Help identify customer dissatisfaction issues, solve or escape complaints and identify preventative action via outbound contact to help in customer retention.
• Work on data mining of existing membership base to cross‑sell and up‑sell value‑added products.
• Conduct follow‑up calls to cancelled members to try to re‑acquire business.
• Maintain leads and sales records by entering all prospective new customer contact information into a computerised database.
• Assist with direct marketing campaigns to generate prospect leads.

We offer an attractive compensation and benefits package and work‑life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community. This role is currently working hybrid from home and from our head office in Burnaby, BC. Apply this week if you would like to take on this role.

• Bachelor’s Degree in Business, Marketing or a related discipline, including or supplemented by specialised training and courses in sales and marketing.
• 2 years of related experience in sales account management in a pre‑ and post‑sales environment.
• Current Life Insurance License (LLQP) valid in British Columbia with ability to sell individual life, disability and Critical Illness insurance policies in British Columbia. Candidates are expected to obtain licences promptly upon hire.

• Candidates must obtain and maintain the appropriate provincial insurance licences for selling Individual Plans products and services. This typically includes:
• Life and Accident and Sickness Licence (LLQP)…