Managed Services Representative

Managed Services Representative (MSR)

The Managed Services Representative (MSR) acts as a consultative sales specialist within a defined territory. The MSR drives growth by prospecting new clients, expanding service penetration in existing accounts, and guiding clients through solution assessments, proposals, and implementation of Managed Network Services (MNS). As the key liaison between clients, sales engineers, and internal teams, the MSR ensures top-tier support and delivery.

• Increase awareness and understanding of MNS capabilities among internal teams and external prospects.
• Identify and qualify new opportunities for MNS—including voice, data, security, software, hardware, disaster recovery—through consultative discovery and assessments.
• Manage the full sales lifecycle: prospecting, on-site evaluations, solution presentations, proposals, and implementation coordination.
• Update CRM/sales database with activity, pipeline status, client engagement, and project outcomes.
• Collaborate with sales engineers and internal teams to craft tailored solutions aligned with client needs.
• Present technical and business value to clients using analytical insights and industry knowledge.
• Attend training, industry events, and internal meetings to build technical and sales proficiency.
• Participate in account review meetings to support strategic alignment with client goals.
• Track MNS revenue, pipeline activity, and escalate any internal roadblocks or market trends.
• Represent the company at client meetings and networking events.
• Document and report client case studies, successes, and feedback for continuous improvement.

• Bachelor’s degree in Business, IT, or a related field.
• 5+ years of B2B sales or account management experience—preferably in technology or managed service environments.
• Strong interpersonal and communication skills with an ability to influence at multiple levels.
• Excellent analytical thinking, project presentation, and consultative selling abilities.
• Experience with CRM tools, MS Office suite, and research platforms (Linked In, Connect Wise).
• Self-motivated, results-driven, and adaptive to evolving sales strategies.
• Capable of lifting up to 35 lbs and working in varied environments.
• Valid driver’s license and reliable form of transportation.
• Prolonged sitting and standing throughout the day.

• Standard hours from approximately 8 a.m.–5 p.m.; flexibility for project timelines.
• Regular local travel across territory; remote work may be possible with management approval.

GROUP HEALTH INSURANCE:
After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through Cigna. Health options include a choice of 2 PPO plans, or a High Deductible Health plan. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the Eye Med network.

Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance.

EMPLOYER PROVIDED LIFE/AD&D INSURANCE:
After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by Blue Cross Blue Shield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER PROVIDED LTD:
Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.

EMPLOYEE ASSISTANCE PROGRAM:
All employees may utilize the Disability Resource Services through Blue Cross Blue Shield of Illinois to assist themselves and their…