Customer Sales Advisor - Outbound

Customer Sales Advisor - Outbound (Bristol)

Join Domestic & General as a Customer Sales Advisor - Outbound (Bristol).

Salary
: £24,500 per year plus OTE £8,000 per annum
Contract
:
Permanent, full time with a fixed weekly shift pattern
Location
:
Bristol (Remote – Working from home)
Start
: 20 October 2025

Domestic and General is the largest insurance company in the UK, servicing over 9 million customers annually. We have been recognised as a “Great place to Work” for consecutive years.

We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

So, who are you?

• Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
• Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
• Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
• Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
• Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.

How will you contribute?

You will provide the features and benefits of our protection plans to customers, whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction.

This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.

What's Next?

The Benefits Of Joining Domestic And General

• Starting salary of £24,500.
• Average Bonus Earnings of £8,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

Process

• Apply on workday
• 15-minute telephone conversation with one of our Talent Acquisition team
• Complete our online Virtual Assessment
• A Microsoft teams’ interview and call listening exercise
• Job Offer and employment screening checks
• IT Equipment delivery and set up call in readiness for day 1

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.