Account Manager

We're seeking a highly motivated and results-oriented Account Manager to join our dynamic team  an end-to-end digital marketing agency with a growing presence in the USA, operating across specific niche markets, we specialise in generating high-quality marketing campaigns across multiple sectors.

In this role, you'll collaborate closely with our creative, SEO, PPC & Meta Ad Buyers and Sales teams to develop and execute comprehensive digital marketing strategies for our client base. You'll be responsible for onboarding new clients, ensuring a smooth and successful transition into the agency and its services, as well as nurturing existing relationships.

• Collaborate with SEO, creative, PPC & Meta ad buyers and the sales team to develop and execute comprehensive digital marketing strategies for new and existing clients.
• Own the client onboarding and delivery process, ensuring a smooth transition into our services and exceeding expectations.
• Update and brief all stakeholders about client's needs and expectations.
• Serve as the primary contact, building strong, long-lasting client relationships.
• Act as a support and buffer between the team and our clients.
• Manage and analyse client data to ensure campaign effectiveness and ROI for our clients.
• Identify and explore new business opportunities to contribute to agency growth.
• Offer insights and upsell to clients where services are successful and underutilised.
• Communicate clearly and concisely with internal and external stakeholders, keeping everyone informed of progress on clients.
• Offer training and insights to other employees, especially regarding insights into performance, concerns and trends with clients.

• Proven experience as a Senior Account Executive, Account Manager, Key Account Manager, Sales Account Manager, or a similar role.
• Strong understanding of digital marketing principles, with a focus on lead generation – healthcare client experience a bonus, but not essential.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in CRM software (e.g. , or Hub Spot) and MS Office Suite (especially Excel).
• Ability to manage multiple projects simultaneously while maintaining meticulous attention to detail, preferably with Monday experience.
• A collaborative mindset with a passion for exceeding client expectations and supporting agency growth.

What we offer:

• Work from home one day per week
• Top Health Insurance
• Full Training
• Share Options
• 5 days of paid sick pay*
• Flexible working hours (8am-10am to 4pm-6pm)

Full-time, Permanent

• Company events
• Company pension
• Cycle to work scheme
• On-site parking
• Private medical insurance
• Sick pay
• Work from home

Mid-Senior level

Full-time

Sales and Business Development

Advertising Services