Customer Sales Advisor - Outbound

Overview

Customer Sales Advisor - Outbound (Bristol). Domestic & General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe. For consecutive years we have been recognised as a “Great place to Work”.

Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor. We set the bar high – our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

Salary: £24,500 per year plus OTE £8,000 per annum.

Contract:

Permanent, full time with a fixed weekly shift pattern.

Location:

Bristol (Remote – Working from home). Start: 20 October 2025.

• As a remote outbound sales advisor in our virtual contact centre, you will help customers safeguard their valuable household electrical items through our insurance protection options. You will present the features and benefits of our protection plans and address questions or concerns to ensure the best outcome for customers during each interaction.
• Provide accurate information, explain products transparently, and support customers to make informed decisions.
• Collaborate with a supportive team in a home-based position, contributing to a high-energy, target-driven environment.

• Self-Driven – Motivated by a sales environment, focusing on delivering the right customer outcomes in line with FCA requirements.
• Empathetic and an active listener – Understand customer needs to recommend suitable products and build trust.
• Resilient and adaptable – Stay calm under pressure, adjust approach in a fast-paced environment, and keep learning.
• Curious and growth mindset – Willingness to learn about new products, compliance updates and client perspectives.
• Clear communicator – Explain products transparently, avoiding jargon or misleading language.
• Independent – Able to work autonomously in a home-based position.

• Starting salary of £24,500.
• Average bonus earnings of £8,000 per annum, based on sales performance, customer service and call quality.
• Personal and professional growth opportunities with internal mobility and leadership development programmes.
• Remote working options, Health Cash Plan, instant discounts, salary finance tools, and additional benefits.

• Apply on Workday
• 15-minute telephone conversation with a Talent Acquisition specialist
• Online Virtual Assessment
• Microsoft Teams interview and call listening exercise
• Job offer and employment screening checks
• IT equipment delivery and setup for day 1

Currently we can only accept applications from mainland UK.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. Domestic & General are an equal opportunities employer, treating all applications fairly regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.

We also have a thorough referencing process, which includes credit and criminal record checks.