Inbound Sales Advisor - Upgrades

Concentrix Belfast, Northern Ireland, United Kingdom

We’re looking for ambitious Sales Advisors who have experience working towards multiple targets in a fast-paced environment. You will be joining a dedicated team that delivers exceptional customer experiences for our VMO2 client. This role offers a hybrid model – required to work a minimum of 2 days at our Belfast city center office & the remainder from the comfort of your own home.

This role offers a yearly salary of £12.25ph PLUS fantastic bonus earning potential.

• Explain and promote benefits and features of O2 to make sure the customers are getting the best products and services tailored to their needs.
• Ensure professional call manner and remain knowledgeable on products/services on offer.
• Retention of existing clients or upgrade.
• Up sell and cross sell of all products and services to customers and prospects.
• Satisfy customer enquiries on initial call whenever possible.
• Being able to think quickly and use your own initiative to review customer accounts to see where there is a potential sale opportunity.
• Using multiple systems to make sure customers are being provided the correct information/tailored to a sale.
• Keeping your knowledge up to date with the O2 brand and the products/services on offer.
• Support sales transactions by advising customers on suitable products to meet your conversion target as well as other targets.
• Process customer payments.
• Providing the best possible customer experience.

• Excellent sales skills.
• 6 months sales/targets driven experience gained in a similar environment.
• PC literate.
• Ability to navigate multiple systems.
• Excellent communication and interpersonal skills with the ability to work in a multi-staff environment.
• Demonstrates they can plan their own workload and can readily accept training, feedback and supervision from management.
• Previous experience of working to and exceeding targets.
• Exceptionally customer focused and committed to resolving queries.
• A quiet place to work at home with minimum 10mbps broadband speed.
• The ability to connect your equipment (provided by us) via ethernet cable directly into the router.

• Bonus scheme
• Commission pay
• Performance bonus

Job Types: Full-time, Permanent

Hybrid remote in Belfast BT1 3NR

Entry level

Full-time

• Sales and Business Development
• IT Services and IT Consulting

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.