Lead Management Specialist; Remote in Toledo, OH

Lead Management Specialist

Job Location:

Remote (Toledo, OH)

As a Lead Management Specialist at Midwest Shooting Center, you will play a critical role in driving the success of our membership and training programs. Your primary focus will be managing all prospect interactions within our CRM, conducting high-volume outbound calls, and booking appointments that align with our sales objectives.

• Outbound Call Execution:
  Conduct high-volume outbound calls following the Midwest Shooting Center sales process, engaging prospects with professionalism and enthusiasm, promoting membership and training appointments.
• CRM Management:
  Maintain and optimize the CRM to ensure all leads are tracked, organized and prioritized effectively; regularly update records and use analytics to improve outreach.
• Appointment Booking:
  Book high-quality appointments for membership and training, collaborating closely with the team to align with sales objectives.
• Lead Nurturing:
  Manage and nurture leads to maximize conversion rates with consistent follow-up practices.
• Collaboration & Communication:
  Work closely with the Sales & Marketing team to align strategies and provide detailed notes for seamless handoffs.
• Customer Engagement:
  Build trust and rapport with prospects, positioning Midwest Shooting Center as a trusted resource.

• Minimum of 600 outbound calls per week.
• Minimum of 60 appointments per week, with at least 50% being skills assessment appointments.
• Minimum 40 hours per week, available from 9 am to 6 pm Monday‑Friday.

• Strong commitment to meeting and exceeding call and appointment targets.
• Exceptional verbal and written communication skills, building rapport quickly.
• Focused understanding of customer needs, delivering outstanding service.
• Ability to work independently in a remote environment.
• Effective task prioritization in a fast‑paced environment.
• Expertise in managing and optimizing CRM platforms.
• Creative problem‑solving and resilience against rejection.
• Maintaining motivation and professionalism while adjusting strategies.
• Managing and optimizing the sales pipeline for revenue growth.

You will report directly to the Membership Director, who will provide regular guidance on strategic initiatives and performance reviews.

Base pay: $36,000 – $40,000 per year.

Annual bonus opportunities and 401(k) match.

• Free membership and range time.
• Free semi‑private training.
• Discounts on retail products and dealer discounts.
• Medical, dental, and vision coverage.
• Fast‑paced growth and employee development programs.
• Group life insurance.
• Weekly and monthly employee incentive programs.

Midwest Shooting Center is ranked #1005 on the Inc. 5000 list! Join a progressive, fast‑growing company full of entrepreneurial leadership.

Apply to join our team today!