Senior Account Manager - Hospitality​/QSR Remote Ohio​/Eastern States

Remote Work:
Yes

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

The Senior Account Manager will be accountable for identifying and closing sales opportunities for customers in the Hospitality vertical, specifically in Quick Serve Restaurant (QSR) and Fine Casual Dining (FCD). This position serves to strategically cross-sell Zebra’s product portfolio with an emphasis on next generation EAI (Enterprise Asset Intelligence) technology. You will be expected to develop and maintain strong relationships with key customer contacts and leverage those relationships to Zebra’s advantage.

Please ensure resumes submitted clearly showcase experience with customers in QSR and/or FCD.

This remote role must reside in the US with a strong preference to hire Ohio. Also willing to consider talent within the eastern states. 50% travel to be expected.

• Knowledge/Expertise
  • Technical Skills - Uses advanced domain/solutions knowledge to competitive advantage
  • Knowledge of Zebra - Provides input into development of business products/services; understands and follows multi-business protocols
  • Sales Skills - Develops and adapts advanced sales strategies to unique customer needs; creates customer partnerships
  • Managerial Skills - Often leads others in their development; provides input to policies and practices
  • Business Acumen - Develops business solutions and directly addresses financial issues resulting in profitable revenue growth for Zebra; able to coordinate and present complete, complex solutions that meet customer needs and beat competition
  • Market/customer Knowledge - Acts as a resource to customers based on intimate knowledge of relevant industries and needs
• Solution Complexity/Strategic Thinking
  • Nature of Problems Solved - Solves complex problems which may require unique solutions (e.g., unique applications of existing technologies) that are used across the business in similar situations
  • Role in Addressing Problems - Leads problem resolution, identifies appropriate resources, develops contingency plans
  • Complexity of Solutions - Typically medium to high complexity; has several complex projects, all which require unique coordination of technical resources; multi-country issues may be involved
• Freedom to Act
  • Level of Guidance - Demonstrates wide latitude for decisive action which could impact business initiatives/programs; exercises independent judgment within broadly defined practices/policies in selecting approach and technique
  • Takes Direction From - Manager and Business Unit Directors
• Customer Interface
  • Role - Often leads semi-formal teams or significant portions of a large permanent team
  • Level of Customer Contact - Multiple decision makers and influencers for large deals with complexity
  • Main Level of Interaction - Leads negotiations on complex deals which may be primarily technical, financial or both
  • Required Knowledge of Customer - Industry strategies and customer positioning; customer financials and business drivers
• Accountability
  • Business and Financial Impact - Responsible for revenue attainment, margins where appropriate, and personal expenses
  • Relative Size and Scope - Average to high individual quota for business in like roles or strategic growth potential to be there within a year or two
  • Types of Projects - Moderately complex deals with a few large, complex deals
  • Strategic Impact for Zebra - High in near term; medium in mid-term

Minimum Qualifications: