Aftersales Administrator

Aftersales Administrator – Senceive

Milton Keynes, England, United Kingdom

As an Aftersales Administrator, you will be working closely in handling requests & sales opportunities provided by the Customer Support Team, the Business Development Team and the Aftersales Manager. You will work from our Milton Keynes office with the flexibility to work from home.

• Responsible for service subscription renewals globally, validating order and service details, keeping record of the service subscription, checking the status of the equipment and preparing the invoice for finance to send to the customer.
• Actively manage and support various departments in reducing sim costs by concluding with customers that a project has ended and they no longer require equipment.
• Co‑ordinate refurbishments from the point a customer requests equipment to be assessed to the point it is returned, and issue and process replacement equipment requests raised by the customer support team.
• Assist in day‑to‑day commercial aspects of aftersales activities including additional orders, site visits, remote support tasks, upgrades and training.
• Maintain good communication with customers and teams within Senceive to prepare quotations, process sales orders in line with the company commercial guidelines.
• Keep track and follow through on quotations and sales orders, chase customers and Senceive teams, escalating enquiries where needed.
• Coordinate the returns process through all departments.
• Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks.

• Flexible, well‑organised approach with the ability to react quickly, multi‑task and work to varying priorities and deadlines.
• Strong analytical skills, attention to detail, good initiative and decision making.
• Positive, professional attitude and a desire to complete tasks to the highest standard.
• Strong, pleasant communicator at all levels, with excellent interpersonal, verbal and written communication skills.
• Self‑motivated with proven ability to perform under pressure.

• Experience in providing quality customer service.
• Experience in admin / process coordination.
• Strong analytical skills.
• Able to work with Excel, Word and other Office apps.
• Fluent in English.

• Experience working in a B2B or corporate environment.
• Experience in Rail, Infrastructure and construction markets.
• Experience using Salesforce & SAP.
• Able to speak a second language (ideally French/Spanish/German).

• We are customer‑centric.
• We innovate with a purpose.
• We are results‑oriented.
• We are team players.

• Collaborate with experts dedicated to innovation and excellence in a dynamic environment.
• Become part of an organization that values commitment, initiative and collaboration to achieve common goals.
• Join a rapidly expanding company offering long‑term development and success opportunities.
• Contribute to meaningful projects that create a lasting impact.