Location: Town of Hamburg
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
OverviewWe are part of a growing industry where we have conquered the global market, and now due to expansion, we are looking for an Account Manager to join our Account Management function in Amsterdam. Our Account Managers play a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the customer journey once they are clients, making sure they are satisfied and use our product to its real value.
In this role, you will also be responsible for customer retention and expansion for our Benelux customers. You'll be acting as a trusted advisor, developing long‑term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products.
What you’ll be doing- Establish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal
- Ensure a premium experience for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against them
- Successfully up/cross‑sell Trustpilot’s products and discover new revenue opportunities by mapping accounts
- Invest in customer satisfaction resulting in increased renewal rates and reduced churn
- Convey best practice examples that drive ROI
- Ensure Trustpilot becomes the value‑adding partner in targeted accounts
- Successfully onboard clients and ensure they fully utilise their paid subscription
- Fluent in Dutch. Along with English working proficiency
- Proven experience in a similar commercial role
- Experience managing a large portfolio of Mid Market and Enterprise customer accounts with a focus on achieving a high renewal/retention rate
- Consistent track record of hitting targets in similar capacity in the past
- Demonstrated experience with subscription based, renewal license models
- Ability to build and maintain strong relationships with multiple stakeholders
- Excellent communication and negotiation skills
- Experience with selling in a competitive environment and uncovering new revenue opportunities
- Ability to manage high‑impact conversations in a professional and solution‑oriented manner
- Competitive base salary + Holiday allowance, lucrative commission structure, company bonus and benefits
- On‑going career development, training and one‑to‑one coaching via our in‑house enablement team
- 25 days annual leave
- Hybrid working model 3 days on site and the rest working from home
- Commuter / Work from home allowance
- 2 volunteering days a year to spend your time giving back to the causes that matter to you and your community
- At Trustpilot we care about your well‑being; you will have full access to apps such as Headspace & Blinkist
- A friendly, fun and local office in the heart of Amsterdam while working within an international culture and social working environment
- Enthusiastic about what we do. Our sales teams are super collaborative and it’s a fun place to work if you enjoy seeing your hard work recognised and rewarded.
- Our culture is fast‑paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in‑house enablement team and individual career mapping.
- Ideas people. We like our employees to be creative and always advocate for new ways of working
We want everyone to feel like they can see themselves 're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#LI-Hybrid #LI-IA1
About usTrustpilot began in 2007 with a simple yet powerful idea that is more relevant today than…
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