Account Manager - SMB Sales

Join to apply for the Account Manager - SMB Sales role at Work Wave
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Base pay range: $65,000.00/yr - $/yr.

Work Wave builds innovative software and fintech solutions for service professionals who keep the world safe, clean, and beautiful—from pest control to security services. With over 8,000 customers worldwide, our platform covers customer acquisition, scheduling, billing, payments, and more.

Work Wave’s vision is simple but powerful: empower the world’s mobile service workers to build a brighter future, backed by decades of experience, a passionate team, and an unwavering commitment to client success.

We are looking for a driven Account Manager with strong consultative and presentation skills. You will learn how to navigate a Field Service software solution, provide online demonstrations, and consistently achieve a monthly quota.

Why Join Now:
With the launch of Wavelytics, our new AI‑powered analytics suite, and integrated payments momentum, we’re unlocking new ways to deliver value to our customers. Join us early as we scale to meet massive demand and lead the future of service software.

• Proactively engage with assigned SMB Real Green customer accounts to understand business needs and communicate product value.
• Build and maintain relationships with key client stakeholders to ensure long‑term partnerships and account health.
• Conduct regular QBRs (Quarterly Business Reviews) and account planning sessions to align on goals and identify growth opportunities.
• Deliver tailored product demonstrations aligned to customer priorities and demo certification standards.
• Manage the expansion sales cycle: from discovery, negotiation, and closing (including preparation of sales agreements).
• Upsell and cross‑sell additional products and services to drive ARR.
• Maintain a healthy pipeline of whitespace opportunities; achieve monthly, quarterly, and yearly ARR quotas.
• Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce.

• 2+ years of demonstrated success in a sales or business development role, with a proven ability to meet or exceed targets.
• Strong communication, negotiation, and interpersonal skills—able to build credibility and rapport quickly with client stakeholders.
• A consultative approach to selling, with the ability to understand client needs and align them to the right solutions.
• Proven experience managing a sales pipeline and advancing opportunities through the full sales cycle.
• Highly organized and self‑motivated, with the ability to work independently, prioritize effectively, and manage multiple deals simultaneously.
• A drive to deliver value to every customer interaction.
• Familiarity with Salesforce and Salesloft.

• We are laid back but buttoned up, offering a casual work environment and remote work flexibility.
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses.
• We openly accept others as they are and build strong partnerships based on trust.
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges.
• Our team is energetic, fun, naturally inquisitive and eager to make an impact—we invite you to join us!

• Join our Remote‑First Global Work Community:
  Work Wave provides an innovative and dynamic remote‑first Global Work Community that encourages growth, creativity, and collaboration.

• We promote a healthy work/life balance with flexibility to collaborate in the office or work virtually.
• Our HQ is located in Holmdel Township, New Jersey, but we have employees in over 30 states, 7 countries, and many regional offices.
• Regardless of remote or office, you’ll find a community that values diversity and cares deeply about our products and each other.

• Employees can expect a robust benefits package, including health, dental, and 401(k) with company match.

• Flexible Time Off policy and generous PTO plan (role dependent).
• Up to 4 weeks paid bonding leave.
• Tuition reimbursement.
• Employee Assistance Program through Total Care.
• 24/7…