Client Retention Manager

Talent Acquisition Partner with Lexis Nexis

Job Description

Telephonic Client Manager

Do you enjoy building solid customer relationships resulting in growth?

Do you enjoy collaborating cross-functionally to deliver on common goals?

About the Role

As a Telephonic Client Manager you will manage, protect, and grow revenue through the sale of Lexis Nexis products, services, and content. You will initiate contact with and sell to both prospects and existing customers. You will be responsible for assessing their needs and creating a pipeline of new business opportunities and retention.

Responsibilities

• Initiating and answering inbound and outbound sales contact directly with prospective/existing customers
• Achieving and exceeding where possible your monthly sales and KPI target
• Accepting orders, closing sales, and maintaining customer records on CRM
• Recording sales prospecting activity in computer-based tracking systems
• Working with moderately complex territory assigned accounts, products, services, sales or account management processes
• Contacting clients with moderate authority and opportunity to set and negotiate service terms
• Continuing to build knowledge of business and the market or account needs

Requirements

• Be able to adapt information and style to the audience
• Be able to develop competence by performing structured work assignments
• Have general understanding of sales methodology and a proven track record in achieving sales quotas
• Have a Bachelor’s or equivalent experience
• Be able to apply broad knowledge of products and solutions.
• Display excellent experience in telesales and selling subscription product

Work in a way that works for you

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees

Working with Us

Lexis Nexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

Working for you

We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Disability insurance
• Dependent care and commuter spending accounts
• Life and accident insurance
• Retirement benefits (salary investment plan/employer stock purchase plan)
• Modern family benefits, including adoption and surrogacy

About our Team

Lexis Nexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Legal Services