Associate Portfolio Representative

Overview

Associate Portfolio Representative – Full-Time roles starting in Spring 2026. Base pay range: $19.23/hr - $38.47/hr primary location:
Plano, TX, United States of America.

This full-time role starts in the Spring/Summer of 2026. The position focuses on re-engaging dormant accounts and cold calling new opportunities, with emphasis on relationship development and business expansion. After completing the training track, you will move into a Portfolio Executive role. The role offers a strong onboarding program, robust support, autonomy, and opportunities for internal promotion across Sales, Global Forwarding, Operations, Account Management, and other areas.

In-office in Plano, four days per week with one day of remote work flexibility.

• Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and understanding customer needs to achieve high conversion rates
• Proactively engage with customers, carriers, suppliers, and internal stakeholders to meet customer needs and growth targets
• Respond promptly to customer inquiries and exceptions, managing conflict diplomatically
• Identify automation opportunities to streamline processes and ensure high-quality execution
• Reconnect with dormant customers, fostering relationships and stimulating demand
• Assist in applying pricing strategy through negotiation, market awareness, and knowledge of customer buying habits
• Maintain a sense of urgency addressing both teammates  customers and own portfolio

• Generate additional business within teammates  portfolios, exceeding monthly volume and revenue targets while expanding portfolio size
• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects
• Identify growth potential within accounts, transitioning transactional engagements into committed partnerships
• Stay updated on customer, industry, and market changes to identify growth opportunities
• Execute customer-facing tasks such as quoting, load building, shipment activation, and handling order-level service escalations

• Adopt and apply new tools, technology, and processes to improve workflow
• Use data and reporting to identify service improvement opportunities and expand wallet share
• Partner with internal resources to ensure account processes and SOPs are complete and adhered to
• Maintain a minimum portfolio size of existing customers by volume and revenue
• Participate in daily or weekly team stand-ups to foster communication and alignment
• Use technology to manage order statuses and take corrective actions during exceptions
• Leverage Navisphere 2.0 to create customer and supplier logins and support adoption
• Assist in developing SOPs required to manage customers  business effectively

• High School Diploma or GED
• Minimum 6 months customer engagement experience (internal or external)
• Ability to travel up to 10%

• Bachelor s Degree from an accredited college or university
• Attention to detail, accuracy, and problem-solving
• Demonstrated negotiation, collaboration, and influencing skills
• Proficient in Microsoft Office Suite
• Values a diverse and inclusive work environment

At C.H. Robinson we value in-person collaboration to fuel innovation and drive success. The role includes four in-office days per week with one remote day. There are opportunities for internal promotion across multiple areas. Benefits include health, wealth, retirement, and extensive development opportunities; details are available on the company site.

Base pay range: $19.23 - $38.47 per hour. Pay reflects location and is the minimum to the maximum, with variability based on skills, experience, and education. This posting lists base pay only; variable compensation may apply.

C.H. Robinson is an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace free from harassment and discrimination. EOE/Disabled/Veteran

Your health, wealth, and self are supported by a broad benefits program including medical, dental, vision, life insurance, disability, paid holidays and time off, parental leave, volunteer time off, 401(k) with company matching, Employee Stock Purchase Plan, and professional development opportunities. See OUR CULTURE page for full details.