Online Assistant

Overview

Bramingham Park Store, Sainsbury's Supermarkets Ltd Quantock Rise, Luton Bedfordshire, LU3 4AB

£12.60 per hour

Hours:

Part time, 12 hours per week

Location:

Bramingham Park Store, Luton, LU3 4AB

• Thursday: 04:00 - 08:00
• Friday: 04:00 - 08:00
• Saturday: 04:00 - 08:00
• Sunday: 04:00 - 08:00

Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.

• You must be above the school-leaver age in your country (School leaving age - )
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
• You must have Right to Work eligibility in the UK

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions where products are out of stock
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
• Always ready to serve customers, supporting with any questions, and proactively offering help
• Build knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store as required

• Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical and high-energy environment, often on your own but also part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys solving problems and taking responsibility for owning tasks
• Willing to work flexibly across the store and learn new skills
• Comfortable using new digital tools and technology and moving shopping containers up to 15kg
• Great attention to detail, keeping the store clean and creating the best shopping experience

We value our colleagues and provide market-leading benefits and training to reflect that.

• Night shift premium - in addition to the advertised hourly rate, a further £2.45 night shift premium is paid for every hour worked between midnight - 5am (where applicable).
• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here.

An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. We offer a range of development opportunities, including mentorship, training, and career progression pathways. We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.

If you would like to learn more about our commitment to inclusivity, please take a look here.

As part of our Disability Confident Leader commitment, all candidates will have the opportunity to be offered an interview through our online assessment which prioritises those candidates who match the essential criteria for the role. If you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.