Merchandise & Retail Operations Internship

Forward Madison FC is looking for an organized and personable individual to assist with the retail and merchandise operations for the 2026 season. This position will gain hands‑on experience with all aspects of a world‑renowned merchandise operation, including online retail, inventory management, analysis, customer service, merchandise design and retail marketing. Additionally, interns for the 2026 season will have the unique experience of assisting with the launch of Madison's new W League team in its inaugural season.

• Ensure customers receive the highest level of customer service each time they shop with FMFC
• Oversee day to day operations of retail store
• Identify key trends/consumers of the store
• Assist in store sets and any special merchandise activations
• Understand and execute company directives to align with overall store strategies
• Assist with training staff in sales strategies, customer service, POS usage, and game day roles
• Support buying team in day-to-day inventory tracking
• Manage website, order fulfillment, and sales tracking via FMFC ecommerce shop
• Work both in groups and independently to create visual merchandising arrangements in store
• Collaborate with other interns and full‑time staff on special events, projects, and gamedays
• Direct the work of part‑time staff on game days and assist in team store scheduling
• Understand and be able to lead the customization process of jerseys sold in the store
• Upkeep the overall store cleanliness, brand standards, and store checklist
• Work FMFC and W League game days at the stadium and other BSF events occurring in evenings and on weekends

• Strong customer service skills
• Ability to problem solve
• Excellent communication skills
• Creative eye, attention to detail, ability to adapt on the run
• Ability to lift 40 lbs
• Retail background preferred
• Ability to work a flexible schedule, including evenings and weekends

This internship is not available for remote work or relocation assistance.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.