Vendor​/Customer Care Center Coordinator - Decatur, IL

Job Description

Vendor/Customer Care Center Coordinator – Decatur, IL

This is a full-time non-exempt level position.

Work hours:

40 hours a week with one work-from-home day. The position is a full‑time Vendor/Customer Care Center Coordinator in the Master Data Management (MDM) team and will be based in the Decatur City Center Building. The successful candidate will be engaged in a wide variety of finance and controlling activities, using ADM internal systems such as IBM, JDE, and Microsoft Office. The level of work assigned will depend on the abilities and experience of the candidate.

The NA Global Business Services Center has an opening for a full‑time Vendor/Customer Care Center Coordinator in the MDM team. This position will be based in the Decatur City Center Building. The successful candidate will be engaged in a wide variety of activities focused on finance and controlling processes. The position will utilize ADM internal systems, including IBM, JDE, and Microsoft Office.

The level of work assigned will depend on the abilities and experience of the candidate.

• Associate’s degree (or higher) preferred, preferably in Business Administration, Accounting, or related fields.
• Proficiency with Microsoft Office Suite.
• Proven history of exceeding customer expectations and ability to identify customer/vendor needs.
• Strong background of exceptional organizational skills and attention to detail.

• Experience with IBM systems is preferred as well as other ADM systems such as Informatica Party Hub, Coupa SIM, JDE.
• Elevated technical skills in Microsoft Excel along with a general understanding of AI tools.
• Ability to function independently in a deadline‑oriented environment.
• Problem solving and analytical/critical thinking skills.
• Flexible, willing to do what it takes to get the task completed within the given period.
• Strong desire to learn with a positive attitude.
• Ability to effectively communicate, facilitate, and cross‑train.
• Excellent customer service skills.
• Strong attention to detail.
• Active listening by going beyond just hearing and understanding customer/vendor needs.
• Dependable and punctual.

• Provide outstanding customer service for ADM’s internal and external customers through efficient onboarding of new and updated accounts.
• Ensure compliance with all ADM policies and procedures.
• Recommend, develop, and implement process and system improvements to continuously improve efficiency and strengthen controls.
• Interact with multiple levels of Accounting, IT, Internal Audit, Credit, and Commercial and Operational Management.
• Effectively partner with other internal departments to accomplish tasks successfully and accurately.
• Identify problems and collaborate with colleagues or specialists as needed for resolution.
• Set up and maintenance of customer/vendor information in Coupa SIM, Informatica, IBM, JDE, and other platforms.
• Set up and process of vendor liens, levies, or garnishments.
• Assist with development and updating training materials.

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

Base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. Hourly and salaried non‑exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at‑will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$34,900.00 – $65,500.00

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well‑being, including:

• Physical…