Assistant Store Manager

Overview

USD $64,000.00/Yr.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

02/24/2026

• Customers are greeted and serviced per company standards of World Class customer service.
• All company managers are expected to be professional and provide appropriate leadership for the staff.
• Customer complaints are handled appropriately and per company policy.
• The store is inviting and shoppable.
• Products customers want to buy are in-stock.
• Special orders are handled appropriately and per company policy.
• Ensures the phone is answered per company standards and is on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time.
• Training staff on how to give exemplary customer service and ensuring staff is held accountable.
• Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration.
• Ensures the store is meeting and/or exceeding expectations in the following areas:
  • Store and department sales and Sales per Labor Hour Ratio
  • Average Ticket, Customer Count, Cost of Goods Sold for Produce
  • EBITDA
• Ensures product is ordered from the correct vendors in order to receive the correct discount and maintain margins.
• Ensures in-stock conditions meet company standards.
• Product mix is monitored, including:
  • regular analysis of departments to keep top sellers and discontinue extremely slow movers;
  • new products are brought in per company policy.
• Ensures perishables are rotated and stocked per company standards.
• Mark-downs are managed per company standards.
• Responsible for assisting the Store Manager in hiring, training and managing all store personnel per company standards.
• Trains store personnel, assigns tasks, and is accountable in accomplishing tasks.
• Ensures master and daily schedules are accurate, complete and meet store needs. Schedules are posted in a timely manner and tasks are assigned on a daily basis using company tasks sheets.
• Partners with department managers to share staff to accomplish tasks as needed on a daily basis.
• Trains and monitors staff to ensure store is viewed as a whole, assisting customers in all areas.
• Partners with department managers to cross-train staff to accomplish all needed tasks.
• Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Assists the Store Manager in completing and conducting all store staff performance evaluations with input from the department managers. Assists in granting wage increases when appropriate.
• Interviews and hires for store needs with input from department managers.
• Addresses all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources.
• Maintains clear and direct communication with store staff which includes helping conduct monthly staff meetings and posting company information and announcements.
• Responsible for ensuring safety guidelines are followed at all times.
• Ensures that all Ulti-time edits are made in a timely manner.
• Responsible for assisting the Store Manager in training, coaching and developing store personnel.
• He/she encourages staff to increase their nutritional and product knowledge.
• He/she answers (and ensures store staff answers) customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
• Successfully completes operational responsibilities (daily schedules, checklists, opening and closing).
• Ensures store paperwork/reports are completed in a timely manner (including Monthly Mgr's Report).
• Efficiently and accurately completes the DSR and Manager's Cash.
• Responds to all Dept. Manager calls when on duty and assists with coverage for lunches and breaks.
• Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Works a schedule based on store needs including evenings, weekends and scheduled for 45 hours per week.
• Coaches staff on how to be supportive of decisions made by home office,…