Off-Price Wholesale Operations Coordinator

About us

Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally.

Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.

We are looking for an established Wholesale Coordinator to join our Off Price Wholesale Department. You will be a dynamic people‑person with the ability to build collaborative working relationships quickly. To provide effective support to the Off Price Department in order to drive sales, overachieve targets and maximise profitability. You will efficiently and accurately execute the operational activities of the Off Price channel, ensuring that all business needs are met.

This role will own the operational aspect for Off Price customers.

• Act as the primary operational contact for customers and suppliers, providing prompt, professional support across all queries.
• Manage end‑to‑end Off Price operations, including supply chain, logistics, FOB/POE/landed shipping methods, and compliance with customer packing and QC requirements.
• Maintain accurate operational schedules and critical paths, collaborating closely with Sales, Buying and Suppliers to minimise risk and support revenue delivery.
• Handle PO management, including raising and updating POs, resolving discrepancies, and ensuring alignment with schedules.
• Coordinate timely and accurate invoicing, legal paperwork, and order book updates, working closely with Finance and suppliers.
• Support free stock list processes, general administration tasks, and provide cross‑team support during busy periods or staff absences.
• Build strong working relationships internally and externally, ensuring excellent service while maintaining discretion across customers and suppliers.
• Participate in regular team meetings and contribute to effective communication across Off Price, Wholesale, Finance, Logistics and Buying.

• 3 Years’ experience within Wholesale Operations or similar area with transferable skills.
• Highly organised and efficient with excellent administration skills.
• Proficient in Microsoft Office, in particular Excel – ideally knowledge of basic formulas.
• Process driven – logical, analytical, numerate, accurate and detail‑oriented.
• A natural problem‑solver, who is able to multi‑task and work under pressure in a fast‑paced environment.
• Positive ‘can do’ attitude, adaptable, proactive, enthusiastic and prepared to be hands‑on.
• A diplomatic team player, with excellent interpersonal skills who can interact effectively at all levels and build relationships internally and externally and can also work autonomously when required.
• Excellent presentation and great ambassador for The Dune Group.
• Sound experience of working in a similar role within the fashion / retail industry.

• Blended working – spreading your time across our office and remote working.
• Sustainable office in bustling West London (near Westfield).
• Friendly and open culture with flat structures allowing plenty of opportunity for development.
• Company growth and opportunity;
  Dune is evolving all the time.
• Open‑minded company, welcoming thoughts and ideas to be shared.
• Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
• 60% employee discount on Dune products – what’s not to love!
• 25 days holiday (plus the bank holidays).
• Cycle2work.
• Company pension scheme.
• Life assurance for all team members.
• We look after our people.
• 3.00 p.m. finish every payday Friday!
• Team socials and drinks – we like to have fun!
• Access to our employee assistance programme, retail
  
  TRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling, legal advice and financial guidance.
• Our own Wellbeing Allies – there to talk when you need them.

We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback.

If we are excited to find out more about you, we will give you a call and arrange to talk.

A few things that might help:

• Research the brand, the role, your interviewer on Linked In; browse our website; and visit a store if you can.
• Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role.