Retail Lead

Description

Job Type

Full-time

To make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most.

Balancing our goals of (1) building an iconic brand and business, (2) creating an extraordinary place and path for our employees, and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evo’s success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

Retail Leads play a pivotal role in evo's retail operations by leading and maintaining operational excellence including but not limited to store inventory management, ship to store pick‑up operations, ship from store, and providing guidance and support to frontline employees. They are responsible for leading and developing retail team members, maintaining a positive customer experience, achieving sales goals, and upholding evo's visual merchandising standards.

• 100% paid health, dental and vision*
• Paid vacation time, sick leave, 40 hours volunteer paid time off
• Paid parental leave for birthing & non‑birthing parents
• Retail quarterly bonus program, profit share program
  * and long‑term compensation program
• 401(k) matching
• Employee discount and access to pro deals on most of the products we sell
• NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season*
• Bike finance program and bike stipend
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Flexible work schedules, remote work for eligible roles, and dog‑friendly offices
• Career pathing, leadership development, network development, training and performance feedback
• Benefit not eligible for seasonal employees

Note:

Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

• Collaborate with the Store Supervisors to positively influence employee productivity, customer experience, and sales goals.
• Uphold evo's visual merchandising standards to create an appealing shopping environment.
• Provide on‑the‑spot coaching to staff, addressing performance, customer service, and work ethic.
• Lead by example, consistently meeting and exceeding goals and expectations set by the retail leadership team.
• Execute store sales/promotions, markdowns, transfers, shipments, and merchandising projects.
• Assist with opening and closing responsibilities, including register management and nightly walkthroughs.
• Exemplify customer service standards, maintaining a welcoming and positive demeanor.
• Check in with staff throughout the day, manage lunch schedules, and ensure floor coverage.
• Provide feedback on product assortment to the Supervisor and/or Manager.
• Lead store operations including receiving, processing and restocking inventory.
• Other duties as assigned.

• Previous experience in a retail role is preferred.
• Proficiency in using retail systems and software (e.g., Net Suite, evoPOS, BRM, High Jump).
• Adaptability, attention to detail, cash handling, communication, conflict resolution, critical thinking, customer service, inventory management, merchandising, multitasking, problem‑solving, product knowledge, teamwork, time management.
• Embodies, honors, and lives our core values:
  The Great 8.

• Knowledge of outdoor sports and gear is a plus.

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are…