Business Office Associate

7121 - White Marsh, 10201 Philadelphia Rd, White Marsh, Maryland, 21162

Car Max, the way your career should be!

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

• Assist store personnel and all store departments in their daily functions while adhering to Car Max guidelines.
• Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining the paperwork process.
• Seek win/win solutions for the customer and partners appropriately.
• Process paperwork associated with retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
• Process auction sales, dealer registration, and/or appraisal lane purchases, including collection of titles, payoffs, proper paperwork, and signatures from customers to send appropriate documentation to the Home Office for funding of drafts.
• Manage multiple pay types including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention.
• Process paperwork affiliated with the state DMV, including submitting paperwork necessary to title or register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
• Mentor new Business Office Associates, and train other store departments on Business Office process and procedure.
• Perform clerical responsibilities such as copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems for logging vehicle registration tags.
• Answer a multi‑line phone system, respond to callers’ needs, and direct calls as appropriate.

• Pleasant, but noisy office environment.
• Numerous distractions and disruptions due to incoming communication.
• May require walking or standing for extended periods of time.
• Variety of work schedules with shifts that include nights, weekends, and holidays.
• Wear Car Max clothing (acquired through the company) at all times while working in the store.

• Read, interpret, and transcribe data to maintain accurate records.
• Use resources and partnership to balance the needs of the customer and the business.
• Understand a numeric filing system.
• Use word processing, spreadsheet, and other programs with intermediate PC skills.
• Prioritize and multitask in a deadline‑oriented environment requiring above‑average organizational skills and attention to detail.
• Lift objects that weigh as much as 15–20 lbs.
• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written.
• Complete Car Max provided training as required.
• Develop partnerships with Sales team and other departments to provide quality customer service.
• Maintain confidentiality of all records, files, and reports within the scope of the position.
• Report Asset Protection and/or Human Resource related issues to management.

$16.00 - $33.90

Except as otherwise required by state law, Car Max Associates are entitled to the following paid sick, vacation, and holiday time.

• Earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90‑day waiting period depending on years of continuous service with the Company.
• Receive 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate works on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our Car Max Benefits website.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.