Online Grocery Pick-Up Clerk

Job Description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick-up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick‑Up Clerk working as In‑Store Grocery Shopper is responsible for selecting and gathering products for customers' on‑line orders with attention to freshness and quality.
• Initiate and complete selection process for customers' on‑line orders.
• Assemble customers' on‑line orders, process coupons and payment, and deliver and load orders to cars when customers arrive for pick‑up.
• Scan and bag orders on the go while following all bagging standards.
• Communicate substitutions or exceptions to customers' orders at pick‑up time.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines and store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond promptly and professionally.
• Retrieve each customer's order from all staging locations, verify order accuracy, and load it into the customer's car.
• Process orders through the point‑of‑sale (POS) system.
• Determine appropriate substitutions in the event of an out‑of‑stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify the Pick‑Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e‑Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a high‑paced, sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions of this position with or without reasonable accommodation.

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (e.g., counting, addition, and subtraction).
• Excellent oral and written communication skills.

• Any experience as a personal shopper or in a production‑oriented or warehouse environment, stocking shelves, or experience as a cashier.

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we serve Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho, and Alaska. As part of the Kroger family of companies, we pride ourselves on creating amazing experiences for our customers, communities, and each other, with food at the heart of it all.

The Kroger Family of Companies offers comprehensive benefits to support your associate well‑being, including physical, emotional, financial, and more. We provide:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our industry‑leading Continuing Education program.
• Vast potential for growth, through training programs and diverse career pathways.

• Tuition assistance, college scholarships, and educational leave of absence (subject to eligibility).
• Robust internal training and development resources to grow your career.

If you want to be part of a team that cares, values growth, and provides a welcoming environment, apply today. We look forward to getting to know you!