Operations Specialist - Ontario

Founded in 1985, Cellcom Communications,
Authorized Bell Dealer
, stands out through his leadership and strong growth. Cellcom Communications is not only retail and business sales, but also a great, dedicated and passionate team!

• Complete insurance plan including, among others, health and dental care.
• Access to products and services exclusive to employees
• Bonuses for referral of successful employees.
• Opportunity for career advancement

Reporting directly to the Sales support Supervisor / Support Manager, the position holder provides support to the stores at various levels and plays a key role in the application of Cellcom/Bell's established standards and procedures. The position holder ensures and contributes to the smooth running of operational/current activities and compliance. The position holder contributes to accurate forecasting and loss minimization as well as ensuring that the Cellcom/Bell customer shopping experience is as prescribed.

• Provide support to store managers regarding order reception, process returns to suppliers (defective merchandise, demos, buyer’s remorse).
• Ensure surplus returns are completed and outdated items are removed when requested.
• Control merchandise upon receipt, returns, reworked merchandise, inventories and daily reports
• Perform inventory (control) and provide weekly inventory report by compiling various data
• Conduct the necessary research to identify merchandise discrepancies and report them to the responsible persons (e.g. billing anomaly)
• Validate the inventory status and make recommendations to keep it current
• Participate in the display of merchandise and ensure compliance with the merchandising standards established by Cellcom/Bell, with the collaboration of the store team
• Ensure merchandising compliance by conducting audits with store managers and subsequently sending a compliance report.
• Follow up when a repair email is sent.
• Generate and export reports for compilation, tracking and monitoring purposes
• In case of non-compliance of store standards and procedures, make recommendations and address the issue using tools provided by the company
• All other related tasks to support the stores.

• Significant experience in a sales support/control/compliance in a retail environment and/or similar position
• Knowledge of the telecommunications industry (
  Asset
  )
• Knowledge of supply management, inventory control and merchandising (
  Asset
  )
• Mastery of Office 365, specifically Excel (functional level)
• Fluency in English, both written and oral
• Ability to speak French ( Asset)
• Specific skills required
  :
  Thoroughness, observation skills, communication and interpersonal skills, organizational skills, customer service oriented and problem-solving skills
• Access to a vehicle and must possess a valid driver’s license.

The position requires working days Monday through Friday on a 40 hour/week basis. Overtime may be required as needed. The schedule becomes more flexible once the position holder has completed his/her training, taking into account the conditions mentioned below. This being said, the schedule chosen must allow the position holder to accomplish all the tasks assigned to him/her.

The incumbent is required to make daily virtual visits. Regular physical visits may be required for store support or to complete inventories (approximately once a week). The position necessitates roaming around stores and the lifting of specific weights (for example, orders).

The position holder is assigned a main store. The assigned territory is subject to change according to the needs of the company.

• Hourly rate based on the current scale.
• Work from home (2 days/week)
• Bonus for staff recommendation (if applicable).