Customer Service Coordinator

Overview

TJ Maxx is part of the TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. We offer opportunities for growth, exploration, and achievement across our four global Home Offices, Distribution Centers, and Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. We foster diversity, collaboration, and development for our team members.

• Promote an excellent customer experience and oversee a team of Associates at the front of store to ensure prompt, courteous service and promotion of loyalty programs
• Lead by example by engaging with customers and maintaining a clean, organized store; role model outstanding customer service
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Take an active role in training and mentoring Associates on front end principles
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
• Address customer concerns and issues promptly to ensure a positive customer experience
• Ensure Associates execute tasks according to store plan and adjust priorities as needed
• Communicate accurately with management and Associates when setting priorities; provide progress updates
• Provide and accept recognition and constructive feedback
• Partner with Management on Associate training needs to increase effectiveness
• Ensure adherence to labor laws, policies, and procedures
• Promote credit and loyalty programs
• Support and participate in store shrink reduction goals and programs
• Promote safety awareness and maintain a safe environment
• Other duties as assigned

• Available to work a flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

• Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses
• 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance
• All benefits provided in accordance with and subject to terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information

Address: 2985 Cottingham Expwy

Location:

USA TJ Maxx Store 1682 Pineville LA

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.