Ecommerce Coordinator

Ecommerce Coordinator (1166)

Join to apply for the E-Commerce Coordinator role at Watches of Switzerland Group PLC.

E-Commerce Coordinator is responsible for processing ecommerce orders in a timely manner. The ecommerce coordinator delivers prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

• Contributes to an efficient order fulfillment process by performing verification checks and coordinating shipments.
• Acts as client liaison to ensure a seamless delivery is executed.
• Work with different operational teams on inventory management of available and backorder product.
• Ensure that the e-commerce department exceeds customer expectations and ease of shopping by supporting engagement work streams.
• Handles a wide range of client/showroom inquiries and executes good judgement to resolve matters.
• Responsible for escalated order support and client issues.
• Provide personalized support to high-value clients through dedicated communication channels.
• Support internal insurance claim replacement program.

• Minimum two-year college degree in Business or relevant field experience.
• Strong problem-solving and organization skills.
• Excellent written and verbal communication.
• Excellent computer skills including Microsoft.
• Ability to work retail operational hours, some remote work may be required.
• Luxury retail experience and luxury watch/jewelry brand knowledge is preferred.
• Experience with SAP and SAPC is preferred.

Entry level

Full-time

Management and Manufacturing

Luxury Goods & Jewelry

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