Client Services Coordinator

Overview

24 Hour Home Care is part of the TEAM Services Group portfolio of companies. We proudly lend a helping hand by supporting recruiting efforts for other TEAM brands, including Alliance Services, in finding the right talent to grow their team.

• Act with Integrity: Honesty, transparency, and ethics in all we do
• Win Together: Collaboration, teamwork, and respect for each other drives our success
• Create Impact: Purpose-driven actions for meaningful change
• Pursue Excellence: High standards, innovation, and continuous improvement

Alliance Services is a fast-growing company offering meaningful work and opportunities for advancement. We are seeking a people-centered, responsible, enthusiastic, and self-motivated professional to join our team. Strong communication skills, time management skills, teamwork, and attention to detail are essential for success in this role.

The Client Services Coordinator works closely with our customers, caregivers (DSPs), and case workers to support individuals in the intellectual and developmental disabilities (IDD) community. Our goal is to be a trusted ally in helping each person become the best version of themselves while having fun along the way.

• Build and maintain positive relationships with an assigned customer caseload, ensuring their needs are met and they are well supported.
• Support, coach, and manage DSPs to ensure a positive and professional experience with Alliance Services.
• Manage compliance requirements of our DSPs by monitoring annual training requirements and credential expiration dates.
• Review visit verifications to ensure accuracy and timely submission of time entries.
• Work within our EMR system (Alaya Care) to manage schedules and daily tasks for customers and DSPs.
• Respond daily to emails, calls, texts, and voicemails.
• Match customers and DSPs as staffing needs arise.
• Ensure all customer and DSP interactions are accurately documented within our EMR system.
• Prepare reports, update care plans, and develop customer protocols to ensure our clients receive quality person-centered care.
• Address questions and concerns promptly and professionally.
• Complete additional assigned tasks as needed.

• Monday–Friday, 8:30 AM–5:00 PM
• In person at our Newberg office
• One work-from-home day per week
• Flexible scheduling available
• Full-time position – 40 hrs/week

• Minimum of 1 year of office or administrative experience
• Proficiency in Microsoft 365, including Outlook, SharePoint, Excel, Word, and Teams
• High level of integrity and eagerness to grow
• Respect for and interest in supporting the IDD community
• Must pass a federal background check and a motor vehicle report
• At least 18 years old with a high school diploma

• Communicate professionally and authentically with customers, providers, coworkers, and visitors, demonstrating strong written and verbal skills.
• Identify, assess, and respond to challenges appropriately.
• Demonstrate empathy in all communications with customers, families, and providers.
• Work collaboratively with individuals of diverse ages and skill levels.
• Prioritize tasks while remaining flexible and adaptable.
• Manage high-volume workloads with professionalism.
• Accept supervision, guidance, and coaching.
• Meet company and departmental deadlines.

• $25.00 per hour with built-in increases
• Paid bi-monthly
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Referral program
• Bilingual Spanish pay differential available

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

By completing this application, you are providing consent to receiving text messages from 24 Hour Come Care and associated vendors at the phone numbers provided. Message and data rates may apply.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected Oregon Pay Range for this position: $25 USD - $25 USD