Online Grocery Pick-Up Clerk

Responsibilities

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' online orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for customers' online orders.
• Online Grocery Pick-Up team is responsible for assembling customers' online orders, processing coupons and payment, and delivering and loading orders to cars when customers arrive at the store for pick up.
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick-Up associate communicates substitutions or exceptions to the customer's order at time of pick-up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.
• Provide a positive customer service experience that makes customers want to return to online shopping.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock item.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce team.

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).
• Excellent oral and written communication skills.

• Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier.

$17.65 - $24.11 per hour