Customer Support Analyst - Financial Accounting Expert; m​/f​/d

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Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

You’ll be the go-to person for hotel finance teams, translating complex accounting needs into seamless Mews workflows. Whether it’s reconciliations, VAT compliance, or reporting, you’ll help customers optimize how they run their books with Mews.

• Act as the bridge between hotel accounting teams and the Mews platform
• Guide clients through financial workflow optimization and system setup
• Provide expert support for complex accounting issues, especially in:
  • End‑of‑month and end‑of‑year financial reports
  • Accounting ledger and payout reconciliations
  • VAT and city tax compliance (particularly in Germany)
  • Billing and invoice corrections
• Deliver best‑in‑class training and support to help clients master our tools
• Work cross‑functionally with internal teams to drive product improvements
• Stay ahead of accounting trends in hospitality, ensuring clients remain compliant and competitive

• Experience in hotel accounting or finance operations (e.g. night audit)
• Solid understanding of German accounting standards and VAT frameworks
• Experience with PMS (e.g. Opera, Cloudbeds, Guestline) and accounting tools (e.g. DATEV, Xero, SAP)
• Clear communication skills—you can explain technical topics to non‑technical people
• Strong troubleshooting skills and a customer‑centric mindset
• Comfort with remote‑first collaboration and working across teams
• Interest in SaaS, business intelligence, or financial analytics in hospitality

That success is powered by our incredible people and supported by the benefits that help them thrive.

No matter where you’re based, you’ll enjoy:

Participation in our company share program

Best‑in‑class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)

Unlimited paid holiday (yes, really)

Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.

Relocation options available after 1 year

• Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself

Flexible, hybrid working options

One‑off home office setup budget to make your workspace your own

Monthly working‑from‑home and healthcare allowances (where local healthcare benefits are not available)

We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are.

Because at Mews, growth, balance, and belonging aren't just words, they're how we work.

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they…