Online Furniture Buyer

Online Furniture Buyer

Department: Commercial

Employment Type: Full Time

Location: Sunderland - Customer Support Centre

Compensation: £40,000 / year

We’re looking for an experienced and commercially driven Online Furniture Buyer to shape and deliver a profitable, customer-focused furniture range for the UK online market.

This is a key role within our Commercial Team, responsible for building a compelling range that drives sales, margin, and brand growth — ensuring the right products are sourced, costed, ranged, and delivered at the right time and quality.

What’s the opportunity?

As Online Furniture Buyer, you will own and develop a profitable, commercially compelling online furniture range that:

• Meets customer needs and expectations
• Supports our brand and price architecture
• Delivers sustainable sales, volume, and margin growth

The role balances commercial judgement, supplier management, trend awareness, and financial discipline to ensure consistent performance and long-term category growth.

This role is based in our Customer Support Centre but will require travel to support operational needs.

• Develop and deliver a balanced, commercial online furniture range aligned to customer needs and demands, brand and price strategy
• Own the online category from concept through to launch and lifecycle management
• Monitor range performance and take corrective action where required

• Deliver agreed margin, sales, and stock targets for the online category
• Ensure pricing is competitive, sustainable, and aligned to strategy
• Support promotional planning while protecting long-term profitability

• Build strong, professional relationships with key suppliers
• Lead negotiations on lead times and quality standard
• Manage supplier performance, addressing issues
• Identify and on-board new suppliers where required

• Work closely with Merchandising to align buy quantities, stock flow, and availability
• Partner with the Quality team to ensure products meet required standards
• Support Marketing
• Act as a commercial point of reference for the category

• Proven experience as a Buyer or Assistant Buyer within furniture, home, or durable goods retail
• Strong understanding of furniture construction, materials, and finishes (e.g. frames, upholstery, foams, fabrics, leathers)
• Ability to manage Lead times, manufacturing constraints, and supply-chain risk (including offshore sourcing)
• Retail margin structures, pricing architecture, and promotional mechanics
• Experience managing supplier negotiations
• Strong commercial numeracy including margin, intake margin, mark-up, stock, sell-through
• Experience working cross-functionally with other key stakeholders in the business – Merchandising, Quality, Digital, Marketing, Retail
• The ability to work in a fast-paced environment and multi-task as required to meet schedules in a changing environment
• Maintain a strong customer-focus

• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Long service awards
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance