Online Order Fulfillment Specialist

Job Summary

The Online Order Fulfillment Specialist with The Restaurant Store is responsible for assisting the Online Order Fulfillment Manager with various aspects of customer order process for a retail branch location. The Online Order Fulfillment Specialist will achieve a variety of operational goals through effective order entry, management and fulfillment strategies that align with the goals of our sales, purchasing, and inventory teams.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction
• Support the growth and utilization of  within market reach of the branch location
• Assist customers with utilizing all aspects of  ordering
• Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers
• Maintain accountability with Inventory Department for accurate inventory levels
• Maintain accountability with Sales Department for accurate and timely communication with customers
• Maintain the overall cleanliness of the store

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

• Minimum of 1 year of relevant experience in retail and/or supply chain management

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem‑solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast‑paced environment

Your one‑stop‑shop for restaurant supplies and food service equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

• On‑Site Fitness Centers
• Dog‑friendly Offices